Feedback collection from trainees

Purpose

 1.1. Automate gathering structured feedback from trainees after HR/training sessions in amusement park context (safety drills, customer service, ride operation) to evaluate training effectiveness, identify gaps, and enhance future training modules.
 1.2. Centralize, analyze, and report on feedback responses to support regulatory compliance, trainer evaluation, and continuous improvement initiatives.

Trigger Conditions

 2.1. Completion of a training session as logged in the HR management system.
 2.2. Trainer marks session complete.
 2.3. Predefined time elapsed post-training (e.g., 4 hours after session).
 2.4. Trainee clock-out event after scheduled training.

Platform variants

 3.1 Microsoft Forms
  • Feature/Setting: Automate form delivery using Graph API; POST /me/sendMail with form link in email template.
 3.2 Google Forms
  • Feature/Setting: Automate email via Gmail API; use users.messages.send to send personalized feedback requests containing Google Form link.
 3.3 SurveyMonkey
  • Feature/Setting: Create survey campaign via /surveys API; trigger collector email using /collectors/{collector_id}/messages API.
 3.4 Typeform
  • Feature/Setting: Generate feedback form and send via Send Invites endpoint; Use createInvite API for bulk sends.
 3.5 Jotform
  • Feature/Setting: Use Jotform API's /form/{id}/submissions to collect responses; trigger dispatch via webhook post-training.
 3.6 Zoho Survey
  • Feature/Setting: Send survey link using Zoho Campaigns API; survey invitations via contacts.
 3.7 Slack
  • Feature/Setting: Use chat.postMessage in Slack API to DM trainees feedback form links with reminders.
 3.8 Microsoft Teams
  • Feature/Setting: Use Teams Graph API, /chats/{chat-id}/messages to send adaptive card with embedded survey.
 3.9 Twilio SMS
  • Feature/Setting: Use Twilio Programmable SMS API to deliver survey link via SMS post-session: POST /Messages.
 3.10 WhatsApp Business
  • Feature/Setting: Use WhatsApp Cloud API to send feedback request template message with embedded form link.
 3.11 Mailchimp
  • Feature/Setting: Trigger campaign via /campaigns endpoint, automating the delivery of feedback forms to trainee segment.
 3.12 SendGrid
  • Feature/Setting: Using /mail/send API, send feedback request email including personalized form link.
 3.13 HubSpot
  • Feature/Setting: Use Workflows API to automate sending survey after 'Training Completed' property is updated for contact.
 3.14 Salesforce
  • Feature/Setting: Use Salesforce Process Builder to automatically create and send task/email for feedback upon training completion.
 3.15 BambooHR
  • Feature/Setting: Automatically trigger employee feedback email via webhook after specific training tracked in /trainings API.
 3.16 Workday
  • Feature/Setting: Deploy post-event survey using Workday’s Business Process Framework triggers on ‘Training Completed’ event.
 3.17 SAP SuccessFactors
  • Feature/Setting: Use Intelligent Services Center to send post-training feedback surveys via notification module.
 3.18 Zendesk
  • Feature/Setting: Create ticket post-session and follow up with automated survey using /api/v2/tickets API event.
 3.19 Monday.com
  • Feature/Setting: Board automation sends feedback form via Email Integration when training board item is marked 'Done'.
 3.20 Asana
  • Feature/Setting: Rule automation sends feedback link as comment or email using Asana API when ‘Training’ task is completed.
 3.21 Airtable
  • Feature/Setting: Script block or Automation triggers email with survey link when trainee record updated to 'Trained'.

Benefits

 4.1. Streamlines feedback collection process and improves response rates.
 4.2. Reduces HR administrative burden and eliminates manual follow-up.
 4.3. Enables standardized response analytics and reporting.
 4.4. Ensures timely feedback for trainer and curriculum adjustments.
 4.5. Centralizes data for compliance audits and KPI tracking.
 4.6. Increases engagement by reaching trainees via their preferred platforms and languages.