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License and credential expiration alerts

**Purpose**

1.1. Ensure all staff licenses and credentials remain active by proactively monitoring expiry dates for clinical, medical, counseling, and administrative personnel.
1.2. Reduce compliance risks by automating notifications and escalation tasks for renewals.
1.3. Prevent staffing disruptions by ensuring credentials never lapse unnoticed.
1.4. Maintain ongoing regulatory and audit readiness critical to addiction treatment compliance.

**Trigger Conditions**

2.1. Upcoming license or credential expiration date within pre-defined notification window (e.g., 90/60/30 days).
2.2. Failed document upload or verification of new/renewed credential.
2.3. Manager or HR manual request to verify credential status.
2.4. Scheduled periodic checks from internal HRIS or third-party databases.

**Platform Variants**

3.1. **Twilio SMS**
• Feature: Send SMS alerts.
• Setting: Use "Messages" API; setup scheduled SMS to staff approaching expiration.
3.2. **SendGrid**
• Feature: Email notifications.
• Setting: Use "Mail Send" API for templated reminder emails.
3.3. **Slack**
• Feature: Direct staff DMs.
• Setting: Use "chat.postMessage" API; message staff or managers in a designated channel.
3.4. **Microsoft Teams**
• Feature: Persistent chat reminders.
• Setting: Use "Send message" Graph API endpoint for HR or direct alerts.
3.5. **Google Workspace Gmail**
• Feature: Automated email workflows.
• Setting: Use Gmail API, automated drafts/send to affected staff.
3.6. **HubSpot**
• Feature: Workflow automation for contacts.
• Setting: Use "Workflows" module; schedule renewal reminders based on contact property date.
3.7. **Salesforce**
• Feature: Process Builder or Flow for reminders.
• Setting: Set up flows to identify expiring credentials and send alerts via email or task.
3.8. **BambooHR**
• Feature: Alert and email notification for employee documents.
• Setting: Configure "Document Expiry" notifications in employee profiles.
3.9. **Workday**
• Feature: Task and alert triggers on credential expiration.
• Setting: Use "Business Process Framework"; configure notification actions on credential fields.
3.10. **ADP Workforce Now**
• Feature: Automated alerts on expiring items.
• Setting: Enable document/lincense expiration reporting in HR module.
3.11. **Ceridian Dayforce**
• Feature: Notification engine for compliance issues.
• Setting: Use compliance module to trigger reminders based on document fields.
3.12. **Moodle**
• Feature: Course completion/certification expiry reminders.
• Setting: Use "Event Monitoring" rules to alert users/staff.
3.13. **Zoho People**
• Feature: License expiry tracking.
• Setting: Configure reminders on "License & Certification" module with workflow automation.
3.14. **Asana**
• Feature: Task creation/reminders for upcoming renewals.
• Setting: Use "Rules" to auto-create tasks when custom field date nears expiration.
3.15. **Jira**
• Feature: Ticket creation for expiring staff credentials.
• Setting: Configure automation rule for ticket creation X days before expiration.
3.16. **Monday.com**
• Feature: Date-based automation.
• Setting: Utilize "Date arrives" automation for alert items on expiring licenses.
3.17. **Trello**
• Feature: Card due dates and checklist reminders.
• Setting: Use Butler automation to email or alert when due dates approach.
3.18. **Okta**
• Feature: Account restrictions triggers if credentials are expired.
• Setting: Use "Lifecycle Management" policies on end user profiles.
3.19. **DocuSign**
• Feature: Document expiry tracking.
• Setting: Apply "Envelope expiration" settings and notifications.
3.20. **ServiceNow**
• Feature: Workflow to create incidents/tasks for expiring requirements.
• Setting: Build "Flow Designer" logic to assign HR tasks for each expiring field.

**Benefits**

4.1. Reduce manual HR administrative workload by standardizing alerting and follow-up.
4.2. Ensure continuous, compliant staffing without last-minute credential panic.
4.3. Strengthen governance and documentation for audits and inspections.
4.4. Facilitate robust, proactive risk management for regulatory bodies and insurance.

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