Instant status update notifications via SMS/Email

Purpose

1.1. Enable real-time notifications via SMS/Email to update applicants and staff on Aadhaar registration or verification status, supporting transparency, user engagement, and government process efficiency.
1.2. Instant status notifications minimize applicant uncertainty, curtail manual follow-ups, reduce queue congestion, assure compliance timelines, flag incomplete applications, alert on biometric appointment slots, and notify successful issuance or required revisits.

Trigger Conditions

2.1. Status field in the registration database transitions (e.g., “in process” → “ready for collection”).
2.2. Operator submits a form event (submission, verification, or biometric data completion).
2.3. Scheduled batch process identifies pending status that meets notification criteria.
2.4. API receives confirmation from central identity system of update or issue.
2.5. Applicant requests update via portal/app triggering a real-time fetch status.

Platform Variants

3.1. Twilio SMS
– Feature/Setting: Use Programmable SMS API, POST to “/Messages”; sample config: set ‘To’, ‘From’, and status message body.
3.2. SendGrid
– Feature/Setting: Use “Send Email” API v3, POST to “/mail/send”, set dynamic templates for each status.
3.3. Plivo
– Feature/Setting: Messaging API, POST to “/v1/Account/{auth_id}/Message/” with template for registration status.
3.4. Nexmo (Vonage SMS)
– Feature/Setting: SMS API, POST to “/sms/json”; configure sender, recipient, and status template body.
3.5. Amazon SNS
– Feature/Setting: Publish API, specify SMS/email endpoints and notification payload for status categories.
3.6. Mailgun
– Feature/Setting: Messages API, POST to “/v3/{domain}/messages”, enable template sending.
3.7. AWS SES
– Feature/Setting: SendEmail API call, configure templates and Condition block for status types.
3.8. Clickatell
– Feature/Setting: Central messaging API; configure trigger based on Aadhaar status database change.
3.9. MessageBird
– Feature/Setting: SMS API, POST to “/messages”, configure recipients and message per process outcome.
3.10. InfoBip
– Feature/Setting: “Send SMS” API; use the status field as dynamic content in templates.
3.11. RapidAPI
– Feature/Setting: Integrate with multiple SMS/Email APIs, trigger via webhook connecting status update.
3.12. Firebase Cloud Messaging
– Feature/Setting: Use function triggers (database write events) to push notifications to user devices.
3.13. Microsoft Power Automate
– Feature/Setting: Template flow “Send SMS/email on event”, tailored with Aadhaar status logic.
3.14. Zapier
– Feature/Setting: Triggered Zap on database update; action step for SMS or email with dynamic messaging.
3.15. Google Workspace (Gmail API)
– Feature/Setting: Send Email via “users.messages.send”; configure JSON payload for status.
3.16. Slack (for staff alerts)
– Feature/Setting: Incoming Webhook; trigger on status event, post real-time updates to ops channel.
3.17. Webex Teams
– Feature/Setting: Messages API; alert staff on high-priority registration events.
3.18. Trello (as notification board)
– Feature/Setting: Card creation trigger; updates create cards for next processing status.
3.19. RingCentral SMS
– Feature/Setting: SMS API “/restapi/v1.0/account/~/extension/~/sms”; template message triggers.
3.20. HubSpot
– Feature/Setting: Workflow Automation; status change triggers email/SMS via connected channel.
3.21. Outreach
– Feature/Setting: Sequence step triggers status-based communications via chosen channel.
3.22. Freshdesk
– Feature/Setting: Automated ticket status update sent to citizen via multi-channel alerts.

Benefits

4.1. Reduces inquiry overhead on frontline/call center staff.
4.2. Increases applicant satisfaction by providing process visibility.
4.3. Improves compliance by alerting for missing steps or documentation.
4.4. Reduces delays and missed appointments, assuring throughput.
4.5. Ensures transparent tracking for regulatory or audit requirements.