Patient portal automated delivery of their reports and images

Purpose

1.1. Automate the secure delivery of diagnostic imaging reports and images from the imaging center information system to each patient’s online portal account as soon as results are finalized and validated by radiologists.
1.2. Automating the process automates patient communications, reduces manual labor, and ensures patients access their medical images and reports quickly, increasing transparency and engagement.
1.3. Automatedly minimizes errors, maintains compliance with healthcare privacy regulations (HIPAA/GDPR), and integrates with multi-modal delivery options like portals, apps, SMS, and email for accessibility.

Trigger Conditions

2.1. Automation begins when a finalized imaging report and/or digital images receive a “completed” status in the PACS/RIS/EHR.
2.2. Automator triggers upon “signed-off” by a consultant or when report validation timestamp is logged.
2.3. Automation can also optionally trigger on scheduled intervals—hourly, daily, or upon patient request via portal.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Configure automated SMS alerts with link to patient portal using Programmable Messaging API; sample config: webhook on new report triggers SMS template with dynamic patient URL.
3.2. SendGrid
• Feature/Setting: Automate email notification delivery with Dynamic Templates API; template injects patient name, appointment, and portal link.
3.3. Epic Systems (MyChart Patient Portal)
• Feature/Setting: Utilize FHIR API’s “DocumentReference” and “ImagingStudy” push to MyChart; auto-notify users of new entries.
3.4. Cerner HealtheLife
• Feature/Setting: Employ Cerner Open Developer Experience (code FLOW1); automates new report upload and automated email notification.
3.5. Microsoft Power Automate
• Feature/Setting: Flow triggers on SharePoint/report upload, automates notification and attachment via Teams or email.
3.6. SAP Health Engagement
• Feature/Setting: Configure automated delivery workflow with “Message Processing” capability; auto-inserts PDF/Imaging link.
3.7. Salesforce Health Cloud
• Feature/Setting: Automate using “Patient Timeline” APIs for record update, coupled with Marketing Cloud for notification.
3.8. Google Cloud Healthcare API
• Feature/Setting: Automates DICOM store and FHIR events; configure Cloud Functions for trigger and delivery.
3.9. AWS HealthLake
• Feature/Setting: Automates FHIR events; trigger Lambda for messaging/report upload to external portals.
3.10. Dropbox Business
• Feature/Setting: Configure “File Request” API for finalized reports; automates notification with file link.
3.11. Box Platform
• Feature/Setting: Use Box API for event-based folder monitoring and auto-sharing with patient emails.
3.12. Slack
• Feature/Setting: Automated Slackbot notification for internal staff or patient with secure download link (slack API chat.postMessage).
3.13. DocuSign
• Feature/Setting: Automates sender signature on finalized reports and auto-dispatch to patient’s email.
3.14. Atlassian Jira Service Management
• Feature/Setting: Automate ticket and file attachment for imaging delivery; auto-close upon successful upload.
3.15. Zoom
• Feature/Setting: Automated notification API triggers for virtual consults where new reports are available.
3.16. Azure Logic Apps
• Feature/Setting: Automates FHIR/HL7 event detection and notification workflows via Logic App connectors.
3.17. HubSpot
• Feature/Setting: Automate email workflow to patient using CRM custom property triggers.
3.18. Intercom
• Feature/Setting: Automates patient chat bots to notify about new imaging uploads in portal.
3.19. ActiveCampaign
• Feature/Setting: Automates segmentation and notification series based on patient lifecycle stages.
3.20. MedxPortal
• Feature/Setting: Direct integration using report upload API, automates patient portal entries and messaging.
3.21. Zoho Creator
• Feature/Setting: Workflow automation builder triggers emails/SMS and report attachment on update to imaging module.
3.22. Freshdesk
• Feature/Setting: Automates patient ticket with file attachments on report completion, auto-response for access instructions.
3.23. Dropbox Sign (formerly HelloSign)
• Feature/Setting: Automates review/sign-off then auto-shares signed report to patient via secure notification.

Benefits

4.1. Automated report delivery system reduces manual intervention, streamlining staff workload and operational costs.
4.2. Automates HIPAA-compliant document distribution, improving patient safety and compliance.
4.3. Automates rapid patient access to personal health information, boosting transparency and satisfaction.
4.4. Automatedly reduces turnaround for critical communications, increasing clinical efficiency and care continuity.
4.5. Automating cross-platform integration allows organizations to leverage existing software investments.
4.6. Automator logic enforces timely notification, ensuring no report gets delayed or missed for any patient.
4.7. Automation options are scalable, enabling centers to adapt as patient volume or compliance requirements change.