Purpose
1.2. Provide real-time alerts and record environmental data to ensure compliance with preservation standards, mitigate inventory loss, and guarantee product quality.
1.3. Automate escalation and incident reporting for rapid intervention, maintenance dispatch, and audit trail maintenance.
Trigger Conditions
2.2. Scheduled interval check detects abnormal trends or malfunctioning monitoring equipment.
2.3. Manual override or spot-check action flagged by on-site staff.
Platform Variants
• Function: SMS alert dispatch; configure “Messages API” with phone recipients, custom message body, sender ID.
3.2. SendGrid
• Feature: Transactional email; use “Mail Send v3 API” with recipient, personalized subject, and alert message.
3.3. Slack
• Feature: Incoming Webhooks; configure channel endpoint for real-time alert notifications with incident details.
3.4. Microsoft Teams
• Feature: Teams Connector (Webhook URL); push formatted card with environmental report and threshold details.
3.5. Google Sheets
• Function: Sheets API; append row with timestamped sensor data for audit logging and charting.
3.6. Airtable
• Feature: Base/Table record creation using Airtable API; log every threshold breach with metadata fields.
3.7. Salesforce
• Function: Case creation via REST API; trigger support workflow on critical environment events.
3.8. ServiceNow
• Feature: Incident Management API; generate incident ticket for facilities team response.
3.9. PagerDuty
• Function: Events API (v2); trigger escalation policy on persistent or unacknowledged alert.
3.10. Zendesk
• Feature: Ticket creation through REST API; customer support notified for critical issues impacting stock.
3.11. Google Chat
• Feature: Webhook bot; post alert notifications in specified room and tag maintenance personnel.
3.12. Notion
• Function: Database API; create alert entry in operations Wiki or log dashboard.
3.13. Asana
• Feature: Task creation; auto-assign remediation task with description, due date, and assignee.
3.14. Monday.com
• Function: Item creation via API; notify store management dashboard for review.
3.15. Trello
• Feature: Card creation in alert list with checklist for resolution steps.
3.16. Discord
• Feature: Bot message; send configurable message to channel with sensor anomaly report.
3.17. Webex
• Function: Messages API; push notification to group space for immediate action.
3.18. IoT Sensors Platform (e.g. Bosch XDK)
• Function: MQTT/HTTP webhook; configure publish action to send real-time environment data.
3.19. AWS SNS
• Feature: Topic publish; fan-out message to multiple subscribers—email, SMS, Lambda functions.
3.20. Azure Logic Apps
• Function: Trigger from HTTP request; run workflow for additional processing, storage, or advanced routing.
3.21. Google Cloud Pub/Sub
• Feature: Topic publish; trigger downstream alerting or queue for additional integrations.
3.22. HubSpot
• Feature: Ticket or workflow creation on environmental alerts, for customer-facing notifications.
3.23. Freshdesk
• Function: Ticketing API for maintenance scheduling or incident documentation.
Benefits
4.2. Eliminates manual monitoring, reduces staff burden, and accelerates incident response.
4.3. Centralizes data for compliance, quality audit, and trend analysis.
4.4. Supports multi-channel alerting, ensuring all stakeholders receive timely notifications.
4.5. Seamless integration with ITSM, CRM, and communication platforms for fast end-to-end remediation.