Auto-notification for related departments (public health, police)

Purpose

1.1. Automatically notify relevant departments (public health, police, etc.) when an animal control incident or case is logged, escalated, or updated.
1.2. Ensure rapid cross-departmental coordination for animal-related incidents affecting public safety or health.
1.3. Minimize manual communication delays, reduce missed handovers, and enable compliance with statutory notification rules.
1.4. Log notifications for auditing and incident response traceability.

Trigger Conditions

2.1. Incident/case creation involving dangerous, stray, or sick animals.
2.2. Case status change to "urgent," "requires police," or "public health risk."
2.3. Update to case notes indicating need for external department support.
2.4. Explicit trigger field set ("notify public health," "notify police," etc.).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Use "Send Message" API; configure with department contact numbers and incident data as message body.
3.2. SendGrid
• Feature/Setting: Use "Send Email" API; configure department addresses, dynamic subject lines, and incident summaries as email content.
3.3. Microsoft Teams
• Feature/Setting: "Create Channel Message;" setup webhook in relevant Teams channels with incident alerts as card attachments.
3.4. Slack
• Feature/Setting: "chat.postMessage" API; target department-specific channels with preformatted notification payload.
3.5. Webex
• Feature/Setting: "Create Message" API; configure recipient spaces and structured alert format with incident references.
3.6. PagerDuty
• Feature/Setting: "Create Incident" API; configure escalation policy for animal-incident category and link to external teams.
3.7. ServiceNow
• Feature/Setting: "Create Task/Incident" API; direct record creation for departmental service queues.
3.8. Zendesk
• Feature/Setting: "Create Ticket" API; assign department-specific triggers and notification workflows.
3.9. Salesforce
• Feature/Setting: "Send Email Alert"/workflow actions; trigger from case workflow rules to external contacts.
3.10. Google Workspace (Gmail)
• Feature/Setting: "Send Email" API via Apps Script; auto-fill recipients and details.
3.11. Outlook 365
• Feature/Setting: "Send Mail (V2)" action in Power Automate; configure template and recipient mapping.
3.12. Telegram
• Feature/Setting: "sendMessage" Bot API; push notifications to department group chats.
3.13. WhatsApp Business API
• Feature/Setting: "Send Message" endpoint; route messages to official department accounts.
3.14. Asana
• Feature/Setting: "Create Task" API; assign tasks to relevant department projects on trigger.
3.15. Trello
• Feature/Setting: "Create Card" API; auto-create cards in notification boards for department teams.
3.16. Jira
• Feature/Setting: "Create Issue" API; ticket creation with tags for public health, police, etc.
3.17. Zapier
• Feature/Setting: "Webhooks" or native integrations; push case updates to department workflows.
3.18. IFTTT
• Feature/Setting: "Webhooks" applet; broadcast alerts via selected notification channels.
3.19. HubSpot
• Feature/Setting: "Create Task" API; log notification event in CRM linked to department contacts.
3.20. Freshdesk
• Feature/Setting: "Create Ticket" API; auto-assign tickets to department agent groups.
3.21. Discord
• Feature/Setting: "Create Message" API; send incident alerts to department Discord servers.
3.22. SMS Gateway (e.g., Plivo, Nexmo)
• Feature/Setting: "Send SMS" API to dispatch notifications to mobile devices.
3.23. HTTP Webhook
• Feature/Setting: POST alert payload to department endpoint URLs for custom notification logic.

Benefits

4.1. Reduces manual intervention and response times for critical animal-related incidents.
4.2. Ensures consistent, auditable communication logs across all notified departments.
4.3. Supports compliance with legal public safety and health notification mandates.
4.4. Enhances incident traceability and improves inter-agency coordination.
4.5. Supports scalable, multi-channel delivery of urgent notifications.