Geo-location tagging of emergency calls

Purpose

 1.1. Automate geo-location tagging of emergency calls to pinpoint caller positions.
 1.2. Automates the capture of latitude, longitude, and related data with every emergency call input.
 1.3. Automatedly integrates geo-coordinates into incident records to speed up public safety response.
 1.4. Automator reduces ambiguity and automates routing of resources to the exact incident location.
 1.5. Enables automation of location-based analytics and improves transparency in emergency communications.

Trigger Conditions

 2.1. Automated trigger when an emergency call is initiated from a booth.
 2.2. Automates on incoming digital/telephony signal containing identifiable device metadata.
 2.3. Starts automation if caller ID or device sensor transmits location data via enabled API.
 2.4. Automatable initiation if call session passes through enabled public safety answering point.
 2.5. Trigger on VoIP/SIP initiation event where geo-coordinates are automatablely extractable.

Platform Variants

 3.1. Twilio (Programmable Voice)
  • Feature/Setting: Enable Twilio Voice webhooks to automate access to `CallSid`, set up Auto Gather for device geo-tag extraction.
 3.2. Google Maps Platform (Geocoding API)
  • Feature/Setting: Automates reverse geocoding from coordinates using `Geocoding` endpoint.
 3.3. Microsoft Azure Maps
  • Feature/Setting: Automate with `Get Location Information` API for caller's device coordinates.
 3.4. HERE Location Services (Positioning API)
  • Feature/Setting: Use `Retrieve Position` endpoint for automated location fetch.
 3.5. Esri ArcGIS
  • Feature/Setting: Automatable `GeoEnrichment` for incident layering and mapping.
 3.6. RapidSOS Portal
  • Feature/Setting: Automated delivery of real-time device location via public safety integrations.
 3.7. Cisco Emergency Responder
  • Feature/Setting: Automates call geo-tagging using the E911 automation services.
 3.8. AWS Lambda
  • Feature/Setting: Triggers automation workflows to capture, process, and store geo-tagged call data.
 3.9. PagerDuty
  • Feature/Setting: Automate incident creation with geo-location using Events V2 API.
 3.10. Zendesk (Sunshine Conversations)
  • Feature/Setting: Automate messaging workflows with location metadata injection.
 3.11. Slack (Workflow Builder)
  • Feature/Setting: Automates notifications to public safety teams with attached geo-tag.
 3.12. Salesforce Service Cloud
  • Feature/Setting: Automates case records with caller geo-location via custom flows.
 3.13. IBM Watson IoT Platform
  • Feature/Setting: Automation of ingesting device location feeds for incident response.
 3.14. Genesys Cloud CX
  • Feature/Setting: Automate attaching geo-location to call objects via workflow engine.
 3.15. Aircall
  • Feature/Setting: Automates webhook to external geo-location APIs during call events.
 3.16. Plivo
  • Feature/Setting: Automation of call meta-delivery to geo-location processing endpoints.
 3.17. Vonage Voice API
  • Feature/Setting: Automates geo-location meta extraction on every new inbound call.
 3.18. Everbridge
  • Feature/Setting: Automatically associates alerts with geo-tagged origin using crisis automation rules.
 3.19. Intrado Emergency Call Relay
  • Feature/Setting: Automates dispatch of device location to PSAP via integrated APIs.
 3.20. Mapbox
  • Feature/Setting: Automation of mapping and geo-visualization of call locations.

Benefits

 4.1. Automates fast dispatch by eliminating manual entry of caller locations.
 4.2. Automator provides location precision, reducing error in public safety routing.
 4.3. Automation enables real-time resource allocation and route optimization.
 4.4. Automates compliance with public safety standards and E911 mandates.
 4.5. Automated historical geodata enhances analytics and readiness for future incident automation.