Internal Collaboration and ProcessesPurpose
1.2. Facilitate seamless internal collaboration and process efficiency by distributing updates through preferred employee communication channels.
1.3. Reduce misinformation risk by providing automated, verifiable announcements with links to new or revised knowledge base content.
Trigger Conditions
2.2. Existing entry is edited, revised, or deleted.
2.3. Periodic (scheduled) summary of top changes within a set timeframe (e.g., daily or weekly).
2.4. Manual team request to broadcast critical knowledge base changes.
2.5. Detection of keyword (e.g., “alloy change”, “new regulation”) in knowledge base updates.
Platform Variants
• Feature/Setting: Use Teams Webhook API; POST alert message to designated channel with summary and KB link.
• Sample: Configure Incoming Webhook connector, POST JSON payload with article title and change summary.
3.2. Slack
• Feature/Setting: Slack Incoming Webhook; send formatted update alert to #knowledge-updates channel.
• Sample: Create Slack app, enable webhooks, send POST with attachments block referencing update.
3.3. Discord
• Feature/Setting: Discord Webhooks; automated post to internal channels.
• Sample: Generate webhook URL, POST payload with update content and author info.
3.4. Twilio SMS
• Feature/Setting: Twilio Programmable SMS API to send concise update text to mobile groups.
• Sample: Use /Messages endpoint, specify group list, include article snippet.
3.5. SendGrid
• Feature/Setting: SendGrid Mail Send API; dispatch update emails to selected distribution lists.
• Sample: POST email data to /mail/send with subject “Knowledge Base Updated”.
3.6. Gmail API
• Feature/Setting: Gmail message.send endpoint for targeted email notifications.
• Sample: Compose MIME email, push via Gmail API, add KB direct link.
3.7. Outlook 365
• Feature/Setting: Microsoft Graph /sendMail endpoint for broadcast alerts.
• Sample: JSON message body with summary, Article URL, CC managers.
3.8. Zoho Cliq
• Feature/Setting: Zoho Cliq Webhook for sending update posts to chosen groups.
• Sample: Choose “Incoming Webhook”, map payload fields to announcement template.
3.9. Cisco Webex Teams
• Feature/Setting: Room Messages API for posting change alerts.
• Sample: Use /v1/messages with markdown message.
3.10. Jira
• Feature/Setting: Jira Webhook to auto-create tasks or discussion tickets with update details.
• Sample: Configure webhook on knowledge base app to POST to Jira /rest/api/2/issue.
3.11. Trello
• Feature/Setting: Trello API to add/update a card in “Knowledge Updates” list when new content appears.
• Sample: POST card data to /1/cards endpoint, set checklist with KB items.
3.12. Monday.com
• Feature/Setting: Monday.com API to append timeline/comment to "Internal Updates" board upon KB change.
• Sample: Use boards/{board_id}/items/{item_id}/updates API, embed summary.
3.13. Asana
• Feature/Setting: Asana API to generate task or comment tagged “KB Update”.
• Sample: POST to /tasks or /stories endpoint with link and KB excerpt.
3.14. Notion
• Feature/Setting: Notion API pages.create/pages.update to add or update record in Knowledge Log.
• Sample: Push new page with details in selected database.
3.15. Confluence
• Feature/Setting: Confluence Webhook or REST API to annotate or disseminate changes in space.
• Sample: POST summary as new comment on relevant page.
3.16. Google Chat
• Feature/Setting: Google Chat Webhook to announce updates in dedicated room.
• Sample: POST JSON payload via webhook URL to identifed chat space.
3.17. Basecamp
• Feature/Setting: Basecamp API to create automatic message/email with KB changes.
• Sample: POST message to “Campfire” or “Message Board”.
3.18. Mattermost
• Feature/Setting: Mattermost Incoming Webhooks to push new update message.
• Sample: POST message via webhook URL with article context.
3.19. Workplace by Meta
• Feature/Setting: Webhook integration to send announcements to Workplace Groups or Chats.
• Sample: Use /messages endpoint, tag relevant teams.
3.20. SMS via Nexmo/Vonage
• Feature/Setting: Nexmo SMS API for sending global alerts to field or sales teams.
• Sample: Use /sms/json API, set sender and KB brief.
Benefits
4.2. Accelerates internal knowledge sharing, ensuring all teams act on the latest information.
4.3. Platform flexibility—employees get alerts on their chosen tools guaranteed.
4.4. Ensures compliance and traceability via automated logs of who received update alerts.
4.5. Boosts sales, support, and procurement efficiency through faster onboarding of policy or product changes.
4.6. Minimizes disruption by allowing for scheduled or filtered update notifications.