Automated incident or adverse event reporting

Purpose

1.1. Automate incident or adverse event reporting to ensure timely, consistent, and regulatory-compliant documentation of patient safety concerns, errors, or complaints.
1.2. Automates the collection, notification, escalation, and storage of incident/adverse events for auditing, quality control, and legal safeguard.
1.3. Automating this process removes manual reporting burdens, decreases missed incidents, improves data accuracy, and streamlines compliance in Chinese medicine clinics.

Trigger Conditions

2.1. Automate on manual submission via digital form (web, app, kiosk) by frontline staff or practitioners.
2.2. Automate recognition of adverse event keywords in EHR, SMS, or internal chat.
2.3. Automate scheduled audits of system logs or appointment notes for escalation flags.
2.4. Automate when a critical value is entered in diagnostic equipment interfaces.

Platform Variants

3.1. Google Forms
• Feature/Setting: Responses auto-captured; connect Forms “on submit” automation to incident recording endpoint.

3.2. Microsoft Power Automate
• Feature/Setting: Automate Power Automate flow using “Form submitted” trigger to log, alert, and store incident.

3.3. Jotform
• Feature/Setting: Webhooks automate immediate POST to reporting database/API on form completion.

3.4. Zendesk
• Feature/Setting: Automation via “New ticket” trigger to generate, categorize, and escalate incidents.

3.5. ServiceNow
• Feature/Setting: Workflow automation using “Incident created” to route, timestamp, and notify stakeholders.

3.6. Salesforce Health Cloud
• Feature/Setting: Automate case creation and notification through Process Builder or Flow API integration.

3.7. DocuSign
• Feature/Setting: Automator for completed forms; instant alert and record to compliance repository upon signature.

3.8. Slack
• Feature/Setting: Slash-command automation; trigger “incident” keyword to auto-post to logging channel/API.

3.9. Twilio SMS
• Feature/Setting: Inbound SMS automation using webhook; route incident messages to audit trail and alert team.

3.10. PagerDuty
• Feature/Setting: Automation rule for incident creation; notify on-call and auto-assign responses.

3.11. Freshservice
• Feature/Setting: Service request automation; template-driven incident reports autodispatched for review.

3.12. Zoho Creator
• Feature/Setting: Automated workflow to generate incident records on app form submission.

3.13. Notion
• Feature/Setting: Automator to database item creation via API; new incident entries for tracking and compliance.

3.14. Monday.com
• Feature/Setting: Automate board item creation and assignment on incident form or message triggers.

3.15. Asana
• Feature/Setting: Project automation rules generate task and alert on reported adverse event.

3.16. Trello
• Feature/Setting: Power-Up automation creates a card, tags, and assigns incident follow-up.

3.17. Airtable
• Feature/Setting: Automation workflow adds row, timestamps, alerts team on incident submission.

3.18. SharePoint
• Feature/Setting: Power Automate trigger on list record add; automated export to legal/compliance teams.

3.19. Intercom
• Feature/Setting: Bot automation to categorize and escalate incident chat reports to compliance team inbox.

3.20. HubSpot
• Feature/Setting: Workflows automate ticket generation and manager notification when incident flagged.

Benefits

4.1. Automated documentation for audit readiness and risk management.
4.2. Automates timeliness in incident escalation, accelerating response and correction.
4.3. Reduces human error, automates regulatory compliance, and ensures traceability.
4.4. Centralizes all incident data by automating routing to secure, searchable repositories.
4.5. Scalable automation across staff shifts, languages, or device types, preventing gaps in event reporting.