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Inter-staff communication workflows

Purpose

1.1. Ensure timely, secure, and organized communication among healthcare staff for appointment updates, patient instructions, emergency alerts, shift swaps, and treatment coordination.
1.2. Facilitate automated reminders, on-call notifications, and feedback loops across mobile, email, chat, and workspace platforms.
1.3. Centralize communication logs to maintain compliance and streamline team performance reviews and accountability.

Trigger Conditions

2.1. New patient booking or appointment changes.
2.2. Manual staff-initiated requests for internal attention or escalations.
2.3. Scheduled alerts for staff meetings or recurring tasks.
2.4. Incident or emergency report submissions.
2.5. Incoming lab results or external referral communications.

Platform Variants

3.1. Twilio Programmable SMS
• Feature/Setting: Send SMS via API to staff group; configure webhook > trigger on appointment update, message: “New patient scheduled at 3 PM.”
3.2. SendGrid
• Feature/Setting: Trigger transactional email via API; template: “Staff meeting at 1 PM, agenda attached.”
3.3. Microsoft Teams
• Feature/Setting: Use Incoming Webhook URL or Graph API to send adaptive card; message: “Shift swap requested by John.”
3.4. Slack
• Feature/Setting: Incoming Webhook or Bot User OAuth Token to post in #clinic-ops channel; payload: “Clinic checklist reminder.”
3.5. Google Chat
• Feature/Setting: Space webhook; when triggered, push “New lab results are uploaded.”
3.6. Zoom
• Feature/Setting: Schedule meeting using API (`POST /users/{userId}/meetings`); notify participants via platform message.
3.7. Telegram
• Feature/Setting: Bot sendMessage endpoint; message: “Patient urgent call, respond ASAP.”
3.8. WhatsApp Business API
• Feature/Setting: Send notification to staff group; template “End-of-day checklist due.”
3.9. Discord
• Feature/Setting: Webhook message to private staff channel on appointment cancellation.
3.10. Workplace by Meta
• Feature/Setting: Automated Work Chat message using Graph API.
3.11. PagerDuty
• Feature/Setting: ‘Create Incident’ API; escalate task notification for urgent clinical issues.
3.12. ServiceNow
• Feature/Setting: ‘Create Record’ API to log communication and send outbound emails to assigned staff.
3.13. Zendesk
• Feature/Setting: Internal Note creation via API for team case handover.
3.14. Asana
• Feature/Setting: ‘Create Task’ API; auto-assign internal tasks with comment triggers to users.
3.15. Trello
• Feature/Setting: Card creation with mention (`@dr.lee`); notify via mobile push.
3.16. Monday.com
• Feature/Setting: ‘Create Update’ on staff pulse board; instant message for urgent queries.
3.17. Google Workspace (Gmail, Calendar)
• Feature/Setting: Automated invite (`createEvent`) and mail merge (`send` API) for team alerts.
3.18. Outlook 365
• Feature/Setting: Bookable team meetings; auto-send “prep tasks” via Graph API.
3.19. Freshdesk
• Feature/Setting: Interdepartmental email thread auto-start via API for patient follow-up actions.
3.20. Airtable
• Feature/Setting: ‘Send Notification’ when new internal note is added to ‘Staff Roundtable’ table.
3.21. RingCentral
• Feature/Setting: Chatbot using API; instant dial-out prompts for clinical emergencies.
3.22. Dropbox
• Feature/Setting: Comments trigger with auto @mentions on newly shared documents.
3.23. DocuSign
• Feature/Setting: Auto-notify internal parties when consent forms are signed, via API.

Benefits

4.1. Reduces message lag and missed alerts for critical operations.
4.2. Centralizes all forms of internal communication for compliance/tracking.
4.3. Supports multi-channel, real-time collaboration tailored for healthcare practices.
4.4. Improves staff responsiveness and patient care continuity with automated, context-rich updates.
4.5. Decreases operational errors by systematizing instructions and response chains.

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