Internal feedback collection after job completion

Purpose

1. Enable systematic gathering of staff input after each appliance repair job to monitor quality, standardize improvement, and ensure compliance.

2. Collect insights on technician performance, customer satisfaction, process adherence, and post-job compliance.

3. Centralize feedback across locations for actionable analytics and training purposes.

4. Notify management of negative trends for rapid mitigation and continuous standards enforcement.

Trigger Conditions

1. Receipt of job completion signal from FSM, CRM, or scheduling platform.

2. Update of job status to “completed” in ticketing or work order system.

3. End-of-day checklist submitted or shift sign-off logged.

4. Specific job types or values exceeded (e.g., high-value repairs) prompt additional feedback.

Platform Variants

1. Salesforce

• Feature: Process Builder/Flow Builder—set up post-job flow to email feedback links to assigned technician.
  

2. Zapier

• Feature: Trigger on Google Sheets/Forms row add—route feedback form to Slack/Email/SMS for internal teams.
  

3. ServiceNow

• Flow Designer—auto-generate feedback task on incident closure.
  

4. Microsoft Power Automate

• Trigger: Dynamics 365 “Job Status = Complete” fires MS Forms survey email.
  

5. Twilio SMS

• API—send SMS feedback prompt via Programmable Messaging API on completion webhook.
  

6. Google Workspace

• Apps Script—activate upon new Google Calendar repair event marked “done,” auto-email internal form.
  

7. Slack

• Workflow Builder—on channel notification, send survey via Workflow Steps or connect to Google Forms.
  

8. Jira Service Management

• Automation rule—if “Status: Done,” create feedback issue or send survey to involved parties.
  

9. HubSpot

• Workflow—automate feedback email/SMS task after repair ticket closure.
  

10. SurveyMonkey

• API—trigger custom survey on job completion via webhook from repair tracking system.
  

11. Zendesk

• Trigger—when ticket status updates, dispatch satisfaction survey to technician through configured macros.
  

12. Freshservice

• Workflow Automator—send feedback request to technician email on job closure.
  

13. BambooHR

• Action—initiate feedback task or form distribution post shift/job completion.
  

14. Outlook 365

• Power Automate integration—schedule feedback request mailer after calendar event status change.
  

15. Asana

• Rule—move “job done” task, add subtask for internal review and assign responsible agents.
  

16. Monday.com

• Automation—status “completed” triggers feedback form via email or board update.
  

17. Workato

• Recipe—link FSM’s status update to feedback dispatch through internal comms platform.
  

18. Typeform

• API—auto-send internal feedback survey using webhook on field tech check-out.
  

19. Dropbox Sign (HelloSign)

• API—auto-request signature for feedback confirmation once repair document finalized.
  

20. Mailgun

• API—issue feedback email with form link triggered by completed repair record in internal DB.
  

Benefits

1. Standardizes and accelerates internal quality checks and escalation of issues.

2. Centralizes compliance records, aiding audits and HR oversight.

3. Encourages continuous improvement with actionable, real-time technician feedback.

4. Reduces time spent by managers in manual feedback requests and follow-up.

5. Improves job traceability and accountability in repair operations.