Internal Reporting & Performance MonitoringPurpose
1.2. Consolidate repair data from work orders, field service applications, customer satisfaction surveys, and sensor telemetry.
1.3. Identify trends, bottlenecks, response delays, and skill gaps impacting air compressor repairs.
1.4. Provide data-driven feedback loops for technician coaching, bonus calculation, and compliance management.
1.5. Enable leadership to make rapid operational, training, and resource allocation decisions.
Trigger Conditions
2.2. Receipt of updated sensor status or telemetry following a service action.
2.3. Submission of technician time logs or task completion reports.
2.4. Arrival of customer NPS or satisfaction responses post-repair.
2.5. Upload of onsite photos or diagnostic results linked to a work order.
Platform Variants
• Object Flow Triggers: Automation on Work Order "Status" change; configure Flow Builder.
3.2. ServiceNow
• Workflow: "Incident Resolved" trigger; use Flow Designer.
3.3. Microsoft Power Automate
• Trigger: "When a record is updated" for Dynamics Field Service; connect to Power BI API.
3.4. SAP Field Service Management
• BTP Workflow API: JobComplete webhook to SAP Analytics Cloud integration.
3.5. Oracle Field Service Cloud
• Event Trigger: "Activity Completed" via REST API output to analytics endpoint.
3.6. Zendesk
• Trigger: Custom Ticket Status=Closed; route through Support API to export metrics.
3.7. Freshservice
• Scenario Automation: "Ticket Status changed to Resolved"; Sync via Data Exporter API.
3.8. Google Sheets
• OnEdit Script: Auto-trigger Apps Script on row update for new technician log entries.
3.9. Airtable
• Automation: Record status transition triggers webhook to external analytics tools.
3.10. AWS Lambda
• EventBridge Rule: Trigger codes on new data arrivals in S3/completed work order bucket.
3.11. Google Cloud Functions
• Pub/Sub Trigger: Listen for Firestore updates from service reports—transform and push analytics.
3.12. Power BI
• Dataflow: Scheduled refresh or API Push of field performance datapoints.
3.13. Tableau
• Webhook Integration: Ingest real-time technician event data via Tableau Prep Conductor.
3.14. Looker
• Looker API: Write results workflow to update dashboards on new input file.
3.15. Slack
• Workflow Builder: On message/reaction to 'Job Complete'—trigger insight notification using Web API.
3.16. Microsoft Teams
• Adaptive Card Trigger: Post-summary when new analytics keyed by technician received from connector.
3.17. Twilio
• SMS API: Send techs KPI feedback when a new analytics batch is ready.
3.18. SendGrid
• Mail Send API: Dispatch monthly analytics snapshot to management.
3.19. Monday.com
• Automations: Item moved to "Done"—push performance stats to dashboard integration.
3.20. HubSpot Service Hub
• Workflow: On ticket closure, trigger HTTP POST to analytics pipeline for record aggregation.
3.21. Jotform
• Submission Webhook: On technician self-assessment form submission, trigger data sync.
3.22. Notion
• Integration API: When task is checked as done, update aggregate analytics block.
Benefits
4.2. Eliminates lag between job completion and performance visibility.
4.3. Democratizes analytics by automatically pushing actionable metrics to operations and technicians.
4.4. Enhances accountability, training efficacy, and bonus transparency.
4.5. Improves customer satisfaction via trend-driven service improvements.