Purpose
1.2. Coordinate timing, provide notifications and documentation, handle changes, and escalate urgent issues, increasing supply chain transparency and reducing manual workload.
1.3. Route communications via supplier-preferred channels (SMS, email, EDI, voice, calendars) while logging all updates for accountability and analytics.
Trigger Conditions
2.2. Upcoming scheduled supplier shipment within 72 hours.
2.3. Delivery delay notification from supplier.
2.4. Inventory levels dropping below auto-reorder threshold.
2.5. Manual initiation by inventory or warehouse manager for rescheduling.
2.6. Discrepancy flagged between expected and actual delivery dates.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Send SMS to suppliers for delivery confirmation; API endpoint: Messages — POST /2010-04-01/Accounts/{AccountSid}/Messages.json
• Sample: JSON with supplier phone, message template with delivery details
3.2. Outlook 365 Calendar
• Feature/Setting: Create and update delivery appointments; API endpoint: POST /me/events
• Sample: JSON event object with subject, location, start/end
3.3. SendGrid
• Feature/Setting: Send email alerts and reminders; API: v3/mail/send
• Sample: JSON with to, subject, dynamic template for schedule confirmation
3.4. Slack
• Feature/Setting: Post channel notification; API: chat.postMessage
• Sample: Channel for supply status, message block includes supplier, date, and status
3.5. Trello
• Feature/Setting: Update supply chain board; API: POST /1/cards
• Sample: Card title “Delivery — [SupplierName], [Date]”, checklist for milestones
3.6. SAP
• Feature/Setting: Goods receipt posting; API: /sap/opu/odata/sap/API_INBOUND_DELIVERY_SRV
• Sample: JSON delivery object with references to PO, status, and timestamp
3.7. Google Sheets
• Feature/Setting: Append delivery status row; API: spreadsheets.values.append
• Sample: Row with supplier, date, status, remarks
3.8. DocuSign
• Feature/Setting: Request digital signature for updated delivery schedule; API: POST /v2.1/accounts/{accountId}/envelopes
• Sample: Envelope with PDF schedule, recipients as suppliers
3.9. QuickBooks Online
• Feature/Setting: Update inventory item quantity; API: POST /v3/company/{companyId}/item
• Sample: Item object, supply chain details in memo
3.10. Xero
• Feature/Setting: Create purchase order update; API: POST /api.xro/2.0/PurchaseOrders
• Sample: PO update object with scheduled delivery date
3.11. Zapier
• Feature/Setting: Trigger multi-step automations; Zap trigger: New row, action: send email/SMS
• Sample: Connect Sheets-to-SMS/email on schedule change
3.12. Mailgun
• Feature/Setting: Automated email follow-up on delivery; API: /v3/{domain}/messages
• Sample: Dynamic variables: supplier, delivery date
3.13. HubSpot
• Feature/Setting: Update supplier deal stage; API: PATCH /crm/v3/objects/deals/{dealId}
• Sample: Stage “Awaiting delivery”, property notes
3.14. Salesforce
• Feature/Setting: Case or task creation for logistics; API: /services/data/v54.0/sobjects/Task
• Sample: Subject with supplier, due date
3.15. Airtable
• Feature/Setting: Log and view deliveries in custom table; API: POST /v0/{baseId}/{tableName}
• Sample: Fields for supplier, ETA, status
3.16. Asana
• Feature/Setting: Assign tasks on delivery steps; API: POST /tasks
• Sample: Task for warehouse team “Confirm XYZ supplier delivery”
3.17. Monday.com
• Feature/Setting: Update item in supply chain board; API: change_column_value
• Sample: “Delivery Date” or “Status” update
3.18. BambooHR
• Feature/Setting: Alert logistics manager for shift planning; API: POST /api/gateway.php/{company}/v1/time_off/requests
• Sample: Time-off/shift request coinciding with large deliveries
3.19. JotForm
• Feature/Setting: Custom supplier confirmation form; API: POST /form/{formID}/submissions
• Sample: Responses routed to delivery coordination flow
3.20. Shopify
• Feature/Setting: Auto-update incoming inventory; API: POST /admin/api/2023-01/inventory_levels/adjust.json
• Sample: Adjust inventory at warehouse for confirmed deliveries
3.21. Square
• Feature/Setting: Update purchase order status; API: PUT /v2/purchases/{order_id}
• Sample: Recording receipt and confirming with supplier
3.22. Microsoft Teams
• Feature/Setting: Post delivery status to team channel; API: POST /v1.0/teams/{team-id}/channels/{channel-id}/messages
• Sample: Structured delivery summary
Benefits
4.2. Maximizes on-time deliveries by automated reminders and confirmations.
4.3. Enables real-time inventory updates for improved stock accuracy.
4.4. Aligns supplier and store schedules, minimizing downtime and backorders.
4.5. Centralizes communication logs for audit, review, and process improvement.