Tracking order fulfillment progress

Purpose

1.1. Automate tracking of each furniture order from placement through delivery.
1.2. Sync real-time updates across ERP, warehouse management, and customer communication channels.
1.3. Identify bottlenecks in production, shipment, or delivery phases.
1.4. Notify customers and staff proactively of order status and estimated delivery times.
1.5. Ensure all stakeholders have visibility into inventory commitments and supply chain status.
1.6. Centralize all order-related activities and documentation.

Trigger Conditions

2.1. New customer order is created in POS, eCommerce, or ERP.
2.2. Supplier sends confirmation or shipment update.
2.3. Inventory change reflecting item allocation/picking.
2.4. Carrier provides shipping status or proof of delivery event.
2.5. Manual staff update via order management system.
2.6. Automated status change from IoT device or barcode scan in warehouse.

Platform Variants

3.1. Shopify
- Feature/Setting: Admin API — Orders webhook triggers fulfillment status events.
- Sample: Configure webhook for "order/fulfilled" and "order/updated."

3.2. WooCommerce
- Feature/Setting: REST API — `/wp-json/wc/v3/orders` endpoint for order status polling.
- Sample: Set up scheduled calls for status updates.

3.3. NetSuite
- Feature/Setting: SuiteTalk API — "SalesOrder" and "ItemFulfillment" objects.
- Sample: Listen for "status update" event via SuiteScript.

3.4. QuickBooks Commerce
- Feature/Setting: Webhooks — “Sales Order Updated.”
- Sample: Configure webhook to external workflow for real-time status sync.

3.5. Salesforce
- Feature/Setting: Process Builder — update triggers on "Order" object.
- Sample: Map status changes to email/SMS notifications.

3.6. Microsoft Dynamics 365
- Feature/Setting: Power Automate flow — triggers on Sales Order update.
- Sample: Send data to inventory dashboard and notify team.

3.7. SAP S/4HANA
- Feature/Setting: OData API — GET/POST to “A_SalesOrder” for order progress.
- Sample: Integrate OData polling into existing reporting.

3.8. Odoo
- Feature/Setting: Automated Actions — on “stock.picking” and “sale.order.”
- Sample: Trigger follow-up when status changes to “Done.”

3.9. Oracle NetSuite
- Feature/Setting: RESTlets — interact with order records.
- Sample: RESTlet triggers stepwise updates based on fulfillment.

3.10. ShipStation
- Feature/Setting: Webhooks — Shipment Notification.
- Sample: Send webhook to downstream systems when shipment leaves warehouse.

3.11. ShipBob
- Feature/Setting: API event — “Get Order Fulfillment Status.”
- Sample: Scheduled polling or webhook integration.

3.12. Twilio SMS
- Feature/Setting: Messaging API — Order status change triggers SMS.
- Sample: Configure API to send status messages to customer mobile.

3.13. SendGrid
- Feature/Setting: Transactional Email API — trigger on order update.
- Sample: Compose and send automated status emails.

3.14. Slack
- Feature/Setting: Incoming Webhooks — send order update notifications to channel.
- Sample: Notify fulfillment or sales team of key events.

3.15. Microsoft Teams
- Feature/Setting: Connector/Webhook — Order progress alert direct to Teams channel.
- Sample: Automatic post when order moves to next stage.

3.16. Airtable
- Feature/Setting: Automations — Table sync with external webhook.
- Sample: Row update when fulfillment stage changes.

3.17. Monday.com
- Feature/Setting: Automation Recipes — trigger on status column update.
- Sample: Move item, notify or create new task on order progress.

3.18. Google Sheets
- Feature/Setting: Apps Script/Webhook endpoint — real-time write of order status.
- Sample: Update rows with new fulfillment progress.

3.19. Trello
- Feature/Setting: Butler Automations — move card or comment on list update.
- Sample: Card moved through fulfillment process lists.

3.20. Klaviyo
- Feature/Setting: Flow Trigger — Order Fulfillment webhook.
- Sample: Trigger email/SMS flow when order is shipped or delivered.

3.21. Zoho Inventory
- Feature/Setting: Workflow Automation — trigger on shipment or packing confirmation.
- Sample: Push update to CRM or notification to customer.

3.22. FedEx API
- Feature/Setting: Track API — monitor real-time shipping status.
- Sample: Fetch order tracking and update internal records.

Benefits

4.1. Reduces manual order tracking labor.
4.2. Minimizes missed updates and errors.
4.3. Boosts customer satisfaction with transparent updates.
4.4. Allows quick identification and resolution of delivery bottlenecks.
4.5. Empowers omni-channel visibility for all teams and stakeholders.
4.6. Scalable across multiple vendors, carriers, and sales platforms.
4.7. Improves data quality and compliance with audit trails.