Purpose
1. Automate supplier performance notifications and automated feedback requests to improve responsiveness, supply reliability, and supplier relationship management.
2. Enables automatic monitoring of supplier delivery metrics (quality, punctuality, order accuracy) and immediately notifies relevant parties of deviations.
3. Automatically triggers structured feedback requests to suppliers post-delivery using selected communication channels, facilitating ongoing improvements.
4. Integrates supplier performance automation into existing inventory and supply chain processes for real-time data, faster resolutions, and continuity in ceramics wholesaling.
Trigger Conditions
1. Automated detection of late, incomplete, or damaged deliveries in the inventory management system.
2. Automatically upon receipt confirmation or quality assessment logged in ERP/WMS platforms.
3. On schedule (e.g., end-of-month supplier performance review automation).
4. Following predefined thresholds (e.g., delivery punctuality rate drops below 95%) for automating escalation.
Platform Variants
1. Twilio SMS
- Feature/Setting: Automates SMS alerts to suppliers’ mobile numbers; configure via Twilio Messaging API: Create Message, set sender/recipient and notification template.
2. SendGrid
- Feature/Setting: Automates feedback email requests; use SendGrid API (Mail Send) with supplier group email, dynamic template for completed deliveries.
3. Slack
- Feature/Setting: Automator posts supplier issue notifications to dedicated channels; configure Slack Incoming Webhook, trigger message with delivery details.
4. Microsoft Teams
- Feature/Setting: Automates message cards to supplier performance channel; use Teams Connector API, post adaptive card with feedback buttons.
5. Gmail
- Feature/Setting: Send automated emails to suppliers and internal teams; configure via Gmail API, automate using custom labels and event triggers.
6. Outlook 365
- Feature/Setting: Automate performance alert emails using Microsoft Graph API “Send Mail” endpoint with event-driven workflow.
7. HubSpot
- Feature/Setting: Automate supplier task creation and automated follow-up emails; use HubSpot Workflows and Tickets API for escalation.
8. Salesforce
- Feature/Setting: Automates feedback requests as Cases/Tasks; Salesforce Process Builder/Flow to auto-create cases on supplier events.
9. Zendesk
- Feature/Setting: Create automated supplier tickets for negative performance; Zendesk API - Tickets Create endpoint, mapped with inventory triggers.
10. Google Sheets
- Feature/Setting: Automates log entries and triggers based on new row (supplier performance data); use Sheets API append and Google Apps Script time triggers.
11. Monday.com
- Feature/Setting: Automate supplier issue board item creation; Monday API “create_item”, auto-fill performance details and assign owner.
12. SAP S/4HANA
- Feature/Setting: Configure automated notifications via SAP Workflow Service; set up triggers for supplier-specific quality events.
13. Oracle NetSuite
- Feature/Setting: Automates performance-based emails/tasks; use SuiteScript triggered on purchase receipt events.
14. Asana
- Feature/Setting: Autofill task for supplier follow-up; Asana API “Create Task” with relevant delivery data.
15. Jira
- Feature/Setting: Automates supplier issues as Jira tickets; configure Jira Cloud API “Create Issue” endpoint.
16. Trello
- Feature/Setting: Automate supplier checklist card creation; Trello API “Create Card” on supply-chain issue detection.
17. Zoho Mail
- Feature/Setting: Schedule and automate performance email notifications; use Zoho Mail Send Mail API, setup automation rules.
18. Mailgun
- Feature/Setting: Send automated feedback forms; configure Mailgun Messages API, dynamic template, recipient list.
19. Airtable
- Feature/Setting: Automate creation of supplier performance records and trigger notifications via Airtable Automations.
20. Pipedrive
- Feature/Setting: Automates supplier deal or activity creation; Pipedrive API “Add Activity” on negative event detection.
21. ClickUp
- Feature/Setting: Automate tasks for follow-up on supplier issues; ClickUp API “Create Task” event mapping.
22. Freshdesk
- Feature/Setting: Automated ticket creation for supplier feedback; Freshdesk API “Create Ticket” with completed delivery data.
Benefits
1. Automates immediate awareness of supplier problems, reducing follow-up time and supply disruption.
2. Automator ensures standardized, timely feedback requests for continuous improvement.
3. Minimizes manual intervention, automates repetitive workflows, and improves data reliability.
4. Automated reporting yields visibility and actionable insights for supplier development and negotiation.
5. Saves costs by automating resolution and automating escalation processes in ceramics wholesale supply chain management.
Inventory and Supply Chain Management