Notifications for supplier delivery ETAs

Purpose

1.1. Automate real-time notifications for supplier delivery ETAs, ensuring African restaurant management and kitchen staff receive proactive alerts on expected inventory shipments.
1.2. Reduce risks of missed or delayed deliveries impacting menu availability, keeping the supply chain transparent and responsive.
1.3. Support communication between logistics providers, restaurant staff, and purchasing managers by centralizing all ETA updates to preferred channels.

Trigger Conditions

2.1. Supplier sends updated delivery ETA via API, email, or EDI.
2.2. Delivery vehicle GPS status update (e.g., within delivery radius or delay detected).
2.3. Change in purchase order status (e.g., dispatched, delayed, en-route, or arrived).
2.4. Scheduled daily check for pending or overdue orders.
2.5. Manual refresh or inquiry from staff dashboard.

Platform Variants

3.1. Twilio SMS
       • Feature/Setting: Messaging API; configure to send ETA alerts to designated staff numbers.
• Sample: POST to /Messages endpoint with supplier ETA text.

3.2. SendGrid
       • Feature/Setting: Email API; use transactional templates for ETA notifications.
       • Sample: POST to /mail/send with ETA update in dynamic template.

3.3. Slack
       • Feature/Setting: Incoming Webhooks; post ETA changes to inventory or procurement channels.
       • Sample: JSON payload to channel webhook with delivery details.

3.4. Microsoft Teams
       • Feature/Setting: Connector API; push adaptive cards with ETA info to team channels.
       • Sample: POST adaptiveCard to Teams webhook URL.

3.5. WhatsApp Business
       • Feature/Setting: Business Messaging API; send order ETA message templates to contacts.
       • Sample: SendTemplate endpoint with ETA context.

3.6. Gmail API
       • Feature/Setting: Draft/send API; email ETA updates directly to management.
       • Sample: Use users.messages.send with ETA specifics.

3.7. Outlook 365
       • Feature/Setting: Mail REST API; automate mailout of delivery status.
       • Sample: POST to /me/sendMail with customized ETA content.

3.8. Telegram Bot API
       • Feature/Setting: sendMessage method; push delivery updates to team chats/groups.
       • Sample: /sendMessage with ETA payload.

3.9. Pushover
       • Feature/Setting: Messages API; mobile push for urgent ETA deviations.
       • Sample: POST to /messages with title “ETA Alert”.

3.10. PagerDuty
       • Feature/Setting: Events API; create incident on delivery delays or missed ETAs.
       • Sample: v2/enqueue with supplier reference.

3.11. Discord
       • Feature/Setting: Webhook; notify staff via server channel on order inbound.
       • Sample: POST JSON with ETA message to webhook URL.

3.12. Shopify
       • Feature/Setting: Admin API; update note on product/PO with latest ETA.
       • Sample: PUT /admin/api/orders/{id}.json.

3.13. SAP Business One
       • Feature/Setting: Service Layer API; automate notification to procurement team.
       • Sample: PATCH /PurchaseOrders({DocEntry}).

3.14. Oracle Netsuite
       • Feature/Setting: REST API; update PO status & notify users via SuiteTalk.
       • Sample: POST record with ETA in memo.

3.15. Google Calendar
       • Feature/Setting: Calendar Events API; auto-create reminder event for ETA.
       • Sample: POST to /calendars/{id}/events with ETA description.

3.16. Zoho Cliq
       • Feature/Setting: Incoming Webhook; push inventory-related ETA updates.
       • Sample: POST card JSON to Zoho webhook.

3.17. HubSpot
       • Feature/Setting: Workflow; trigger alert to purchasing via email/SMS/tasks.
       • Sample: Use Workflows API to trigger action on custom property change.

3.18. Monday.com
       • Feature/Setting: Automations; notify user/item based on arrival ETA field update.
       • Sample: Set automation to “When status changes to ETA Updated, notify team”.

3.19. Salesforce
       • Feature/Setting: Process Builder/Workflow; email alert when supplier ETA field changes.
       • Sample: Trigger process on PO record change.

3.20. Asana
       • Feature/Setting: Webhooks/Tasks API; comment or update task with ETA info.
       • Sample: POST to /tasks/{task_gid}/stories.

3.21. Airtable
       • Feature/Setting: Automation triggers; send email when ETA field changes in deliveries base.
       • Sample: Trigger condition “When record updated”, action: “Send email”.

3.22. Freshdesk
       • Feature/Setting: Ticket update notifications using webhooks; alert support for order disruptions.
       • Sample: POST webhooks with latest ETA status.

Benefits

4.1. Prevent stockouts and menu disruptions by always knowing supply ETAs.
4.2. Empower staff to prepare proactively for late/early deliveries.
4.3. Increase supplier accountability through data-driven communication logs.
4.4. Enhance visibility across FOH, kitchen, and procurement with cross-channel updates.
4.5. Reduce manual follow-up and miscommunication across teams.