Supplier performance and delivery issue reports

Purpose

1.1. Streamline monitoring of supplier performance for American restaurants, recording incidents of delayed, missing, or poor-quality deliveries.
1.2. Automate issue reporting to management, generate actionable metrics, and support supplier evaluation and compliance tracking.
1.3. Reduce manual tracking overhead, improve accountability, ensure consistent stock, and support timely resolution of supply chain disruptions.
1.4. Enable historic trend analysis for contract negotiations, supplier scorecards, and operational adjustments.

Trigger Conditions

2.1. Inventory system logs a delivery marked as late, short, or damaged.
2.2. Employee submits a delivery issue report via a digital form or mobile device.
2.3. Scheduled supplier performance check generates below-threshold delivery stats.
2.4. Email or EDI supplier confirmation does not match purchase order.
2.5. Negative supplier feedback logged in internal CRM or POS comments.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS alert on delivery issue log; use Messages API endpoint to send alerts to management (sample: POST /2010-04-01/Accounts/{AccountSid}/Messages.json).

3.2. SendGrid
• Feature/Setting: Automated email report to purchasing team; configure Mail Send API for templated summaries (sample: POST /mail/send).

3.3. Slack
• Feature/Setting: Real-time incident channel notification; set up Incoming Webhook URL and map to "supplier-issues" channel.

3.4. Microsoft Teams
• Feature/Setting: Adaptive Card for incident escalation; configure Incoming Webhook connector for routed alerts.

3.5. Google Sheets
• Feature/Setting: Append new delivery issues in a supplier performance log; use Sheets API (method: spreadsheets.values.append).

3.6. Airtable
• Feature/Setting: Auto-create records for each incident; configure REST API for 'Deliveries' table (POST /v0/{baseId}/Deliveries).

3.7. Salesforce
• Feature/Setting: Log supplier non-compliance as Case; use Cases API (POST /services/data/vXX.X/sobjects/Case/).

3.8. HubSpot
• Feature/Setting: Create Ticket for supply issue; configure Tickets API (POST /crm/v3/objects/tickets).

3.9. Zendesk
• Feature/Setting: Trigger support ticket on supplier performance event; use Tickets API (POST /api/v2/tickets.json).

3.10. Monday.com
• Feature/Setting: Create incident Item on 'Supplier Issues' board; use Boards API (mutation: create_item).

3.11. Notion
• Feature/Setting: Auto-update supplier issue database; set up integration for database item creation (POST /v1/pages).

3.12. Trello
• Feature/Setting: Add new card for delivery issues; use Cards API (POST /1/cards).

3.13. ServiceNow
• Feature/Setting: Incident generation on supplier errors; leverage Table API (POST /api/now/table/incident).

3.14. SAP S/4HANA
• Feature/Setting: Create Supplier Issue record; integrate via OData API (POST to /API_SUPPLIERISSUE_SRV).

3.15. Dynamics 365
• Feature/Setting: Register issue as Supply Chain Incident; configure Common Data Service API (POST /api/data/v9.1/incidents).

3.16. QuickBooks Online
• Feature/Setting: Flag purchase order as exception; use Purchase API (PATCH /v3/company/{companyId}/purchase/{id}).

3.17. Oracle NetSuite
• Feature/Setting: Log supplier delivery problem via SuiteTalk REST (POST /record/v1/supplierissue).

3.18. Asana
• Feature/Setting: Task creation for delivery follow-up; use Tasks API (POST /tasks).

3.19. Basecamp
• Feature/Setting: Automatic to-do in Operations project; To-dos API (POST /buckets/{bucket_id}/todosets/{todoset_id}/todos.json).

3.20. Jira
• Feature/Setting: Supplier Issue ticket creation; REST API endpoint (POST /rest/api/3/issue).

3.21. PagerDuty
• Feature/Setting: Incident escalation for urgent supplier failures; Events API (POST /v2/enqueue).

3.22. Zapier
• Feature/Setting: Multi-app workflow orchestration for supplier evaluation; set up Zap triggers/actions for above platforms.

3.23. Klaviyo
• Feature/Setting: Send notification to purchasing staff on high-priority issue; use Send Email API.

3.24. Dropbox
• Feature/Setting: Store scanned delivery documents tied to incident; File Upload API (POST /2/files/upload).

Benefits

4.1. Ensures rapid visibility of supplier issues for corrective action.
4.2. Reduces manual logging and follow-up workload.
4.3. Enables consistent, auditable supplier ratings and feedback for decision-making.
4.4. Improves inventory reliability, decreases operational delays, and supports strategic sourcing.
4.5. Supports cross-team collaboration through multi-channel automated alerts and records.