Automated back-in-stock notifications for sales staff/customers

Purpose

1. Ensure immediate alerts to sales staff and/or customers once out-of-stock air conditioning units are replenished.

2. Reduce lost sales by promptly notifying interested stakeholders about inventory availability.

3. Increase customer satisfaction and loyalty by delivering up-to-date inventory changes.

4. Streamline and automate communication flow, minimizing manual involvement from staff.

5. Allow customers to subscribe or register interest for specific AC models and receive targeted updates.

Trigger Conditions

1. Inventory status of a specific AC unit changes from “out of stock” to “in stock.”

2. Supplier delivery confirmation logged via ERP, WMS, or POS update.

3. Manual override by inventory managers after a count or shipment receipt.

4. Threshold-based triggers, e.g., stock level exceeds a defined minimum for backorder fulfillment.

5. Real-time sync from supplier portal API updates.

Platform Variants

1. Twilio SMS

• Feature/Setting: Messaging Service API—Configure SMS message templates and recipient list from inventory app integration.
  
• Sample: Use POST /Messages with dynamic recipient and product fields.
  

2. SendGrid

• Feature/Setting: Transactional Mail API—Auto-email subscribers upon stock update event.
  
• Sample: Configure dynamic transactional template and trigger via API POST /mail/send.
  

3. Slack

• Feature/Setting: Incoming Webhooks—Send channel notification to sales team when item restocks.
  
• Sample: Configure webhook URL, post JSON payload on in-stock event.
  

4. Microsoft Teams

• Feature/Setting: Webhook Connector—Push inventory alert card to sales or purchasing team channel.
  
• Sample: Use POST to Teams webhook URL with adaptive card format.
  

5. Shopify

• Feature/Setting: Admin REST API/Webhooks—Auto-notify registered customers via customer update API.
  
• Sample: Configure webhook for inventory_level/update and trigger customer notification.
  

6. WooCommerce

• Feature/Setting: Store API—Trigger email or SMS alerts using webhook on product stock status change.
  
• Sample: Subscribe to wc_product_stock_status and trigger off "instock" event.
  

7. Salesforce

• Feature/Setting: Process Builder/Flow Builder—Auto-email leads/contacts or create internal task upon inventory field update.
  
• Sample: Trigger Flow on Inventory__c.Change_to_In_Stock.
  

8. HubSpot

• Feature/Setting: Workflow Automation—Send notification emails/SMS based on custom inventory properties.
  
• Sample: Workflow: "IF Inventory Status = In Stock THEN Send Notification."
  

9. Mailchimp

• Feature/Setting: Automated Campaigns—Auto-send marketing message to customer segment awaiting specific AC units.
  
• Sample: Trigger campaign with inventory tag change.
  

10. Klaviyo

• Feature/Setting: Flow Triggers—Send product availability notifications to waitlist subscribers.
  
• Sample: Flow: Triggered by integration event "Product Back In Stock."
  

11. ActiveCampaign

• Feature/Setting: Automations—Email/SMS to tagged contacts once AC model is replenished.
  
• Sample: Automation: Starts with webhook “stock_updated”.
  

12. Zapier

• Feature/Setting: Multi-step Zaps—Link inventory app/webhook to multiple notification channels (SMS, email, CRM).
  
• Sample: Trigger: Inventory App Webhook; Action: Send Email/Update CRM.
  

13. Google Workspace (Gmail)

• Feature/Setting: Apps Script—Auto-send email using scripted trigger from Google Sheets inventory log.
  
• Sample: Script: On Edit, IF Stock Status = "In Stock", send email.
  

14. WhatsApp Business API

• Feature/Setting: Message Templates—Send back-in-stock alerts to subscribed mobile numbers.
  
• Sample: POST to /v1/messages with pre-approved template and user number.
  

15. Facebook Messenger Platform

• Feature/Setting: Send API—Push notification to user who registered interest via Messenger bot.
  
• Sample: Use send_message with product/stock dynamic text.
  

16. Zendesk

• Feature/Setting: Trigger/Automation—Automatically generate support ticket or notify account managers.
  
• Sample: Trigger: “Inventory Restocked” condition, Action: Email/SMS.
  

17. Freshdesk

• Feature/Setting: Scenario Automations—Auto-alert relevant agents or customers.
  
• Sample: Automation: "On ticket update, if custom field Inventory Status = In Stock, notify contact."
  

18. Odoo

• Feature/Setting: Automated Actions—Inventory restock triggers email or SMS to subscribed customers.
  
• Sample: Automated action “On Inventory Change: In Stock”.
  

19. QuickBooks Commerce

• Feature/Setting: Webhook—Push stock update triggers to external communication workflows.
  
• Sample: Webhook on product inventory update event.
  

20. Pipedrive

• Feature/Setting: Workflow Automation—Notify sales pipeline contacts about product restock.
  
• Sample: Workflow trigger: “Product Inventory Changed.”
  

21. Monday.com

• Feature/Setting: Automation Recipes—Send updates to users when inventory columns change to “In Stock”.
  
• Sample: Recipe: “When [Item stock status] changes to [In Stock], notify people.”
  

22. Microsoft Power Automate

• Feature/Setting: Flow Automation—Connect inventory management app to Teams, email, or SMS.
  
• Sample: Trigger: Stock changes; Actions: Email, notification, Teams message.
  

Benefits

1. Reduces manual tracking and speeds up response to inventory changes.

2. Enables proactive selling and customer communication, increasing conversion.

3. Improves transparency and operational efficiency in stock management.

4. Strengthens customer trust and repetition through timely engagement.

5. Supports multi-channel communication for higher reach and engagement.