Product life cycle and warranty tracking

Purpose

1.1. Automate product life cycle and warranty tracking for AC units to ensure timely warranty notifications, manage inventory turnover, and streamline after-sales service coverage.
1.2. Centralize warranty validation, automate supplier return processes, inform customers of expirations, and assist in service scheduling.
1.3. Reduce losses due to expired warranty claims, enhance recall management, and ensure regulatory compliance for home appliances.

Trigger Conditions

2.1. New AC unit added to inventory database.
2.2. Sale event recorded on POS system or e-commerce order.
2.3. Warranty duration threshold approaching (e.g., 30/7/1 days before expiry).
2.4. Customer warranty claim initiated via service portal or call center.
2.5. Manufacturer recall or warranty update received via API.

Platform Variants

3.1. Salesforce
• Feature: Custom Object (Warranty__c) triggers on record create/update
• Configuration: Create Flow to notify and update warranty status
3.2. HubSpot CRM
• Feature: Workflow Automation
• Configuration: Trigger on Deal "Closed Won" and send warranty info
3.3. Zoho Inventory
• Feature: Automation Rule
• Configuration: Setup alert for approaching warranty expirations
3.4. Microsoft Power Automate
• Feature: Scheduled Cloud Flow
• Configuration: Weekly job querying inventory and sending reminders
3.5. Freshdesk
• Feature: Ticket Automation
• Configuration: Auto-create support ticket on warranty event
3.6. Twilio SMS
• Feature: Programmable Messaging
• Configuration: Send SMS to customer on warranty threshold
3.7. SendGrid
• Feature: Single Send Mail API
• Configuration: Email expiry reminder with mail/send API
3.8. Shopify
• Feature: Flow Workflow
• Configuration: Trigger on order fulfillment to record warranty
3.9. SAP Business One
• Feature: User-Defined Alerts
• Configuration: Alert on serial number lifecycle event
3.10. Oracle NetSuite
• Feature: SuiteScript Scheduled Script
• Configuration: Script checks warranty period and sends notifications
3.11. QuickBooks Online
• Feature: Workflow Automation
• Configuration: Notify staff to update inventory on product return
3.12. ServiceNow
• Feature: Flow Designer Integration
• Configuration: Create flow for asset lifecycle event notifications
3.13. WooCommerce
• Feature: Webhooks
• Configuration: OnOrderCompleted hook to register warranty
3.14. Zendesk
• Feature: Triggers & Automations
• Configuration: Auto-tag tickets for warranty coverage
3.15. Google Sheets
• Feature: Apps Script
• Configuration: Time-driven trigger to scan warranty list and send alerts
3.16. Monday.com
• Feature: Automations Center
• Configuration: Customized workflow for warranty timeline management
3.17. Airtable
• Feature: Automation Scripts
• Configuration: Script to batch-update lifecycle status field
3.18. Slack
• Feature: Incoming Webhooks
• Configuration: Warranty status update notifications to service channels
3.19. Jira Service Management
• Feature: Automation Rules
• Configuration: Create issues for assets nearing warranty expiry
3.20. Mailchimp
• Feature: Customer Journey
• Configuration: Trigger journey for warranty expiry drip campaign

Benefits

4.1. Proactive customer communication, reducing missed warranty opportunities.
4.2. Streamlined internal processes for inventory and recall management.
4.3. Enhanced after-sales engagement and improved brand reputation.
4.4. Lower operational risk, higher compliance with warranty regulations.
4.5. Data-driven insights on AC unit life cycles for inventory planning.