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Online appointment booking and calendar sync

Purpose

 1.1 Automate the process of allowing clients to book chimney sweep appointments online, reducing manual back-and-forth through automated scheduling.
 1.2 Sync booked appointments automatically with staff calendars, minimizing double-bookings, cancellations, and no-shows through automated calendar management.
 1.3 Enable automated reminders, confirmations, and reschedules to optimize lead management and accelerate client onboarding.
 1.4 Integrate automated data capture for clients, storing details in CRM pipelines for seamless follow-ups and automating lead nurturing.
 1.5 Improve customer experience with automated notifications and real-time availability display.

Trigger Conditions

 2.1 New online appointment form submitted by a lead or existing client.
 2.2 Change or cancellation made by client or admin via booking portal.
 2.3 Calendar invite created, modified, or deleted.
 2.4 CRM or Google Calendar detects new unassigned appointment slot.
 2.5 Automated reminders due for scheduled appointment.

Platform Variants

 3.1 Acuity Scheduling
 • Feature/Setting: “API Webhooks” automates pushing new bookings to external calendars and CRM; configure webhook URL.
 3.2 Calendly
 • Feature/Setting: “Integrations API” automates event creation in Google/Microsoft calendars; enable and set access token.
 3.3 Google Calendar
 • Feature/Setting: “Calendar API – Events.insert”; automate event creation when appointment is booked; specify calendar ID and event data.
 3.4 Microsoft Outlook Calendar
 • Feature/Setting: “Microsoft Graph API /calendar/events”; automate event sync and updates; configure OAuth and endpoint.
 3.5 Zoho Bookings
 • Feature/Setting: “Webhook Automation”; automate pushing booking details to CRM or notification system; set trigger on booking.
 3.6 Salesforce
 • Feature/Setting: “REST API – Create Event/Task”; automated logging of booked appointments; set workflow rule trigger.
 3.7 HubSpot
 • Feature/Setting: “Meetings API”; automate calendar event sync and lead record updates; configure webhook.
 3.8 Office 365 Calendar
 • Feature/Setting: “Outlook REST API – Events”; automate new booking entries; set tenant-specific permissions.
 3.9 Square Appointments
 • Feature/Setting: “Booking Webhooks”; automate appointment and calendar sync; enable webhook notifications.
 3.10 Setmore
 • Feature/Setting: “API – Appointment Creation”; automate two-way calendar sync; use API token in header.
 3.11 10to8
 • Feature/Setting: “API – Webhook on Booking”; automates event sync with CRM and calendar; specify callback URL.
 3.12 Appointlet
 • Feature/Setting: “Zapier Integration”; automate pipeline triggers for new appointments; connect to external calendar.
 3.13 Freshdesk
 • Feature/Setting: “Appointment Scheduler API”; automate ticket creation for each appointment; set mapping rules.
 3.14 Bookafy
 • Feature/Setting: “Webhook Automation”; automate calendar sync on booking update or creation; enter endpoint for notifications.
 3.15 SimplyBook.me
 • Feature/Setting: “API – Create Bookings”; automate new customer data push to calendar and CRM; set API key.
 3.16 TimeTap
 • Feature/Setting: “API – Booking Created Webhook”; automate real-time sync with staff schedules; specify webhook URL.
 3.17 Appointy
 • Feature/Setting: “API/Integrations”; automate syncing appointments with Google/Outlook Calendar; apply API credentials.
 3.18 Google Forms
 • Feature/Setting: “Form Submissions Webhook”; automate trigger to create calendar events and CRM records on submit.
 3.19 Doodle
 • Feature/Setting: “Doodle API - Book Me”; automate event sync and reminders; set up API access token.
 3.20 Pipedrive
 • Feature/Setting: “Activities API”; automate logging appointment events into sales pipeline; set up trigger on booking.

Benefits

 4.1 Automates and accelerates lead capture, reducing response latency.
 4.2 Automates staff workload by syncing calendars, lowering risk of scheduling errors.
 4.3 Enables automated reminders and minimizes appointment no-shows.
 4.4 Automates lead management, onboarding, and nurturing for chimney sweep prospects.
 4.5 Automates client communication, improving customer satisfaction and retention.
 4.6 Provides automatable workflows for rescheduling, cancellations, and pipeline triggers.
 4.7 Automates reporting of bookings, cancellations, and scheduling analytics for business operations.

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