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Automatically capture website inquiries and allocate leads to sales representatives

Purpose

1.1. Precisely capture every inquiry submitted via amusement ride supplier websites, ensuring no potential client is missed or delayed.
1.2. Parse, extract, and validate submitted lead data (name, contact info, inquiry details) instantly.
1.3. Dynamically assign leads to sales representatives based on criteria such as region, product interest, or current workload.
1.4. Notify sales reps and provide instant access to inquiry details to reduce response time and improve conversion rates.
1.5. Log and update lead status in CRM or sales management portals for full tracking and analytics.

Trigger Conditions

2.1. Web form submission detected from the "Contact Us", "Request Info", or quote pages.
2.2. Inquiries received via embedded chatbots or pop-ups.
2.3. Incoming emails to predefined sales addresses parsed for inquiry content.
2.4. API webhook from e-commerce plugins signaling a new inquiry or quote request.
2.5. Form integrations from third-party directories or amusement industry platforms delivering prospect data.

Platform Variants

3.1. HubSpot
• Feature: Forms API — Set up POST endpoint to receive submissions and create new contact records.
3.2. Salesforce
• Feature: Web-to-Lead — Map form fields and auto-assign lead using Lead Assignment Rules.
3.3. Zoho CRM
• Feature: Webforms API — Direct mapping to Leads module and configured user assignment.
3.4. Microsoft Dynamics 365
• Feature: Power Automate Flow — Trigger on form submission, create lead, assign using routing rules.
3.5. Pipedrive
• Feature: Webhooks — Receive inquiry and use Filters to assign to sales rep based on custom fields.
3.6. Freshsales
• Feature: Web Forms to Lead Capture — Auto-assign using Territory Management settings.
3.7. Monday.com
• Feature: Forms — Mapping to item in “Leads” board, notify owner via Automations settings.
3.8. Google Sheets
• Feature: Apps Script Webhooks — Parse form rows and use Script to email or Slack assign to rep.
3.9. Airtable
• Feature: Forms Linked to Automations — On submission, run record assignment logic.
3.10. ActiveCampaign
• Feature: Deals API — POST to create and assign new sales deal to user.
3.11. Intercom
• Feature: Inbox Assignment Rules — Route inquiries to specific teammates by criteria.
3.12. Zendesk Sell
• Feature: API endpoint for new Leads with auto-routing based on tags.
3.13. Mailchimp
• Feature: Signup Form Webhook — Add contact to segment and trigger internal notification.
3.14. Typeform
• Feature: Responses Webhook — Parse responses, auto-route lead via connected actions.
3.15. Gravity Forms (WordPress)
• Feature: Zapier/Webhook add-on — POST to endpoint for downstream lead assignment.
3.16. Jotform
• Feature: Webhook — Send completed inquiry data, trigger sales rep allocation flow.
3.17. Slack
• Feature: Incoming Webhooks — Notify a sales channel, use Workflow Builder to assign.
3.18. Microsoft Teams
• Feature: Connector — Deliver inquiry, use Power Automate to notify and allocate.
3.19. Gmail
• Feature: Filters + Google Apps Script — Extract new inquiries, auto-forward/assign.
3.20. Twilio
• Feature: SMS/Messaging API — Parse inbound texts, allocate based on content or form triggers.
3.21. SendGrid
• Feature: Parse API — Extract inquiry data from inbound email, POST to lead system.
3.22. Facebook Lead Ads
• Feature: Leads API — Pull form responses and assign via business rules.
3.23. LinkedIn Lead Gen Forms
• Feature: Webhook integration — Transfer new leads to CRM, auto-assign.
3.24. Copper CRM
• Feature: API for New Leads — Use automated pipeline assignment settings.
3.25. Trello
• Feature: Trello API — Create new card in “Leads” list, add member for follow-up.

Benefits

4.1. Eliminates manual entry and delays in capturing inquiries.
4.2. Ensures leads are routed to the correct representative instantly.
4.3. Reduces lost or missed opportunities due to delayed response.
4.4. Centralized tracking and full visibility on inquiry-to-sale journey.
4.5. Scalability for handling high inquiry volumes and different web properties.
4.6. Enables transparent lead distribution logic based on business needs.
4.7. Improves speed-to-lead, enhancing the likelihood of conversion.
4.8. Consistent data structure across platforms simplifies reporting and follow-up.

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