License & Permit ManagementPurpose
1.2. Enable remote applicants to securely upload required forms, automate document verification, automate notifications, automate assignment to officers, facilitate e-signatures, and automate compliance checks as mandated by customs authorities.
Trigger Conditions
2.2. Upload or update of supporting documents in digital format.
2.3. API webhook call from third-party create/submit event.
2.4. Manual staff trigger for legacy paper applications digitized by scanner.
2.5. Automatic schedule (e.g., daily batch of scanned records) to automate queued submissions.
Platform Variants
• Feature/Setting: “When a form is submitted” for SharePoint; trigger approval flow, automate document collection.
3.2. Zapier
• Feature/Setting: “New Submission in Typeform”; automates email notifications, Google Drive storage, and API calls to internal customs system.
3.3. MuleSoft
• Feature/Setting: HTTP Listener + MuleSoft flows; automate application intake and route data to SAP/Government ERP.
3.4. Google Cloud Functions
• Feature/Setting: Trigger by Google Form submission; automate data processing, trigger Google Workspace notifications.
3.5. AWS Lambda
• Feature/Setting: API Gateway trigger for file or form uploads; automate trigger to process and store data in S3 and DynamoDB.
3.6. UiPath
• Feature/Setting: Orchestrator triggers RPA bot for OCR, import application data from scanned docs, automate data entry into customs platform.
3.7. DocuSign
• Feature/Setting: API for automated request/sign/track e-signature of applications.
3.8. Adobe Acrobat Sign
• Feature/Setting: REST API for e-signature request automation upon new digital submission.
3.9. IBM App Connect
• Feature/Setting: REST trigger for license apps, automate checks and sync to legacy iSeries mainframe.
3.10. Salesforce
• Feature/Setting: Flow Builder for application object; automate routing, automate status updates, automate compliance flags.
3.11. ServiceNow
• Feature/Setting: Catalog Item Workflow; automate application intake, automate compliance checks, automate case assignment.
3.12. Oracle Integration Cloud
• Feature/Setting: Integration flows for government permit apps; automatic validation, automate create ticket in Service Desk.
3.13. AirSlate
• Feature/Setting: Automator workflow for fillable license forms with conditional routing and reminders.
3.14. Smartsheet
• Feature/Setting: Forms + Automations for submission and multi-level review/approval routing.
3.15. Kofax TotalAgility
• Feature/Setting: Ingest Manager for digital document capture, automate classification, and data extraction.
3.16. Blue Prism
• Feature/Setting: Digital worker for email/portal intake, automate application triage, and RPA entry to customs app.
3.17. Integromat (Make)
• Feature/Setting: Scenario automations for webhook intake, data transfer between Google Sheets, and government systems.
3.18. Slack
• Feature/Setting: Incoming Webhooks/API; automate alert to team on every new application.
3.19. Trello
• Feature/Setting: API automation; automate card creation for each application, workflow-driven status changes.
3.20. OnBase by Hyland
• Feature/Setting: Automated document management; ingest, validate, and automate storage of license data, automate workflow assignment.
Benefits
4.2. Automated notifications and status updates for applicants, accelerating processing.
4.3. Enables auditable, automated compliance checks and digital traceability.
4.4. Streamlines application review with automated routing and escalations.
4.5. Reduces approval cycle times with automated e-signature and document verifications.
4.6. Facilitates automated reporting and analytics for permit/license workflow optimization.
4.7. Minimizes paper handling and automates secure document archiving.
4.8. Enhances transparency and accountability through workflow automation.
4.9. Supports automatable integration with customs legacy and modern IT systems.
4.10. Scalable automation to accommodate spikes in permit/license demand across customs offices.