Logistics and Delivery CoordinationPurpose
1.2. Automatedly improve transparency by sending real-time alerts during each logistic phase: order dispatch, in-transit, approaching delivery, and completed delivery.
1.3. Automating the delivery communications process to reduce manual calls, prevent information gaps, and minimize customer uncertainty.
1.4. Streamline and automate communication flows between wholesale suppliers, transporters, and customers for timely status sharing.
Trigger Conditions
2.2. Driver starts luggage tracking app or GPS device signals trip initiation.
2.3. GPS update received crossing key geo-fence points (e.g., departing depot, midway checkpoint, nearing site).
2.4. Order status changed to out-for-delivery in logistics software.
2.5. Order delivery status marked as completed, signaling delivery or handoff.
2.6. Customer portal or CRM status update triggered by employee or vehicle sensor.
Platform Variants
3.1 Twilio SMS
• Feature/Setting: Twilio Programmable SMS API automates real-time text alerts when order status changes; configure webhook triggers on status update.
3.2. SendGrid
• Feature/Setting: SendGrid Transactional Email automates delivery of order status emails; configure automation with dynamic template triggered by OMS webhook.
3.3. WhatsApp Business API
• Feature/Setting: WhatsApp API automates sending personalized order tracking; set automate outbound messages when GPS webhook triggers location event.
3.4. Slack
• Feature/Setting: Slack Incoming Webhooks automate status messages to internal teams; configure bot updates on logistics event.
3.5. Microsoft Teams
• Feature/Setting: Teams connectors automate in-channel alerts for delivery status; connect with logistics update triggers.
3.6. HubSpot
• Feature/Setting: HubSpot workflow automates customer notification emails/SMS; set workflow trigger to OMS status field change.
3.7. Salesforce
• Feature/Setting: Process Builder automates alert tasks, emails, and mobile notifications; link with delivery app webhook.
3.8. Google Chat
• Feature/Setting: Google Chat API automates delivery updates to group chat; configure bot to listen for status webhooks.
3.9. Pusher
• Feature/Setting: Pusher Channels automates real-time customer portal updates; configure subscription to logistics events API.
3.10. Firebase Cloud Messaging
• Feature/Setting: Automated push notifications to mobile app users; integrate FCM SDK with logistics platform events.
3.11. Shopify
• Feature/Setting: Shopify Flow automates email/SMS via custom fulfillment triggers.
3.12. Zapier
• Feature/Setting: Zap automator relays order updates between logistics apps and communication channels; configure Zap using webhook triggers.
3.13. Mailgun
• Feature/Setting: Transactional email API automates order status notifications; configure endpoints for event-based sending.
3.14. Telegram
• Feature/Setting: Bot API automates direct-to-customer delivery alerts; triggers set to respond to location or status update events.
3.15. Klaviyo
• Feature/Setting: Flow automation for live tracking; configure event-driven emails/SMS from logistics software.
3.16. Intercom
• Feature/Setting: Automated in-app and messaging alerts via custom bot; connect webhook from GPS or OMS.
3.17. Discord
• Feature/Setting: Webhook integration automates live status in delivery channel; trigger on logistics update event.
3.18. OneSignal
• Feature/Setting: Automator for push notifications of order phases; trigger with REST API from logistic app.
3.19. Plivo
• Feature/Setting: Programmable SMS API automates multi-carrier SMS for real-time location sharing.
3.20. ActiveCampaign
• Feature/Setting: CX automation sequences for order alerts; set to start on order status webhook.
Benefits
4.2. Automated updates improve delivery transparency and customer confidence through easy-to-understand automated notifications.
4.3. Automator ensures customers are notified instantly, reducing inbound calls and support tickets.
4.4. Automate follow-up processes for delivery exceptions or delays, automating resolution workflows.
4.5. Automatable notification logic supports multi-channel communication, increasing delivery reliability.
4.6. Automation aids in logistics efficiency, measurable through fewer failed deliveries and repeat inquiries.