Purpose
1. Automate dispatch notifications to ensure real-time communication with customers and logistics partners after order fulfillment, automating delivery tracking, reducing manual errors, and automating customer experience enhancement across wholesale bearings logistics.
2. Automates status updates, delivery confirmations, and issue alerts, automating compliance with industrial supply chain expectations, automating transparency, optimising logistics coordination, and automating reduction of delivery-related queries.
Trigger Conditions
1. Order status changes to "Ready for Dispatch."
2. Shipment leaves warehouse or bearing fulfillment center.
3. Delivery status updated by logistics provider or automated tracking input.
4. Exception event triggers (e.g. delay, stock-out, misroute) detected by logistics system.
Platform Variants
1. Twilio SMS
• Feature/Setting: Use Messaging API; automate dispatch message on status update, sample: POST to /Messages endpoint with dynamic phone number and status text.
2. SendGrid
• Feature/Setting: Use Mail Send API; automates email notifications via POST /mail/send, with automated templated status and destination.
3. WhatsApp Business API
• Feature/Setting: automating notification via /messages endpoint, “template” messages to automate delivery info push.
4. Slack
• Feature/Setting: Incoming Webhooks automator; POST automated notification JSON to #logistics-channel.
5. Microsoft Teams
• Feature/Setting: Automate via channel connector webhook, automate POST dispatch event updates with tracking data.
6. PagerDuty
• Feature/Setting: Event API V2 automator; triggers automated dispatch event notification to responders.
7. Amazon SNS
• Feature/Setting: Automates topic publish for dispatch events; configure topic & subscriptions for automated SMS/email.
8. Google Chat
• Feature/Setting: Automates chatbot webhook to push delivery events with tracking info to room.
9. Mailgun
• Feature/Setting: Use /messages API to automate transaction email to customers/logistics on dispatch.
10. HubSpot Workflow
• Feature/Setting: Automate workflow trigger “order status = dispatched”; automates templated notification to contact/ticket.
11. Zendesk
• Feature/Setting: Automates ticket trigger to send notification; target automator: end-user and logistics partner.
12. Salesforce
• Feature/Setting: Automate Workflow Rule with Email Alert or Apex automation for dispatch status.
13. Shopify Flow
• Feature/Setting: Automates ‘Order fulfilled’ trigger; action: send notification via SMS/email/integrator.
14. ShipStation
• Feature/Setting: Automate notification configuration for shipment/email/SMS upon order dispatch.
15. Freshdesk
• Feature/Setting: Automate scenario automator; use webhooks or email automation for dispatch status.
16. Intercom
• Feature/Setting: Automates outbound messaging to contacts on event “order dispatched.”
17. ActiveCampaign
• Feature/Setting: Automate automator: ‘order tagged dispatched’ sends automated campaign to tracking link.
18. Klaviyo
• Feature/Setting: Flow trigger ‘order status changed’; automates notification email or SMS sequence.
19. Telegram Bot API
• Feature/Setting: Automator: /sendMessage endpoint, automatedly posts tracking details to customer’s chat.
20. LINE Messaging API
• Feature/Setting: Automate push message endpoint for dispatch status automatedly to contact list.
21. Webex Teams
• Feature/Setting: Automator via incoming webhook, automated dispatch notification to partner/collaborator group.
Benefits
1. Automatedly increases delivery transparency to customers and partners.
2. Drastically reduces manual notification effort and errors via automation.
3. Automates compliance and event audit trails for supply chain regulations.
4. Accelerates exception handling by automating real-time alerts to logistics teams.
5. Boosts customer satisfaction and automates trust using dispatch automation in bearing delivery operations.
Logistics and Delivery Operations