Shipment tracking updates to customers

Purpose

1. Automated shipment tracking updates deliver real-time logistics notifications to customers, improving transparency, reducing support inquiries, and automating delivery communication.

2. Automates the collection of tracking data, formats status messages, automates message dispatch, and triggers customized alerts for plastic product orders in the B2B distribution flow.

3. Automatedly synchronizes data between order systems, shipping carriers, and customer communication channels, enhancing plastic wholesale logistics management.

Trigger Conditions

1. Automatedly triggers on shipment creation in ERP, WMS, or order management platforms.

2. Triggers with updates from carrier APIs (in transit, out for delivery, delivered, exceptions).

3. Automates notification upon carrier status webhooks or manual status changes in logistics software.

Platform Variants

1. Twilio SMS

• Feature/Setting: Use Twilio Programmable Messaging API; configure automation to send SMS when shipment status changes.
  

2. SendGrid

• Feature/Setting: Automate email notifications by integrating SendGrid’s Email API; automate dynamic templates with tracking info.
  

3. Mailgun

• Feature/Setting: Use Mailgun’s Messages API; configure automated dispatch on shipment event webhook triggers.
  

4. WhatsApp Business API

• Feature/Setting: Automate WhatsApp message flows; use automated templates for tracking updates.
  

5. Shopify

• Feature/Setting: Use Order Fulfillment Webhooks to trigger automation for shipment events; integrate with external carriers via API.
  

6. Stripe

• Feature/Setting: Automate email receipt extension with tracking URLs post-transaction using Webhooks.
  

7. Zapier

• Feature/Setting: Use automation zaps to connect order, carrier, and communication tools for seamless update workflows.
  

8. Salesforce

• Feature/Setting: Automate notification flows with Salesforce Process Builder when shipment status fields update; integrate email/SMS.
  

9. HubSpot

• Feature/Setting: Automate workflow triggers from deal/shipment status, sending automated email or SMS alerts to contacts.
  

10. Oracle NetSuite

• Feature/Setting: Use SuiteScript/API to trigger shipment update emails or SMS automatedly upon order fulfilment.
  

11. Microsoft Power Automate

• Feature/Setting: Build automated flows bridging ERP, carrier, and customer communication for shipment status updates.
  

12. Klaviyo

• Feature/Setting: Configure automation flows for transactional email/SMS on shipment status; use event-based triggers.
  

13. ActiveCampaign

• Feature/Setting: Use automation workflows to send shipment tracking information; trigger on contact or deal field changes.
  

14. Shopify Flow

• Feature/Setting: Automate shipment update communications via Shopify Flow; connect to email/SMS automation apps.
  

15. AfterShip

• Feature/Setting: Integrate AfterShip’s Webhooks/API for automated push notifications to customers on shipment updates.
  

16. Slack

• Feature/Setting: Automate internal shipment notifications for teams via Slack API messaging when external shipment statuses update.
  

17. ShipStation

• Feature/Setting: Automate customer alerts on shipment creation or update via ShipStation API’s notification endpoints.
  

18. FedEx API

• Feature/Setting: Automate carrier event polling and push shipment statuses; trigger downstream automated notifications.
  

19. UPS API

• Feature/Setting: Set up automated tracking updates via UPS Tracking API + notifications to customer contact points.
  

20. Google Cloud Functions

• Feature/Setting: Deploy event-driven functions to automate logistics updates and dispatch across any connected channel.
  

Benefits

1. Automates tracking communication, reducing support load and errors.

2. Boosts customer satisfaction by automatedly ensuring transparency in plastics distribution.

3. Provides scalable, automatable solutions adaptable to shipment volumes and growing wholesale operations.

4. Enables automating multi-channel logistics updates, standardizing customer experience.

5. Improves internal efficiency with automated status relay and exception alerts, optimizing the delivery lifecycle.