Exception reporting for delayed shipments

Purpose

1. Automate exception reporting for delayed shipments to instantly alert logistics, operations, and customer service teams in real-time.

2. Ensures automated compliance, improved response times, and continual monitoring of shipping schedules versus expected delivery timelines.

3. Automates incident logging, escalation, and communication across internal and external parties with actionable data for analysis and improvement.

Trigger Conditions

1. Automatedly triggered when shipment status is "in transit" but exceeds the expected delivery time recorded in the TMS/ERP.

2. Triggers upon anomaly detection in GPS route monitoring or third-party carrier delays via API/webhooks.

3. Shipments failing EDI 214/856 transaction confirmations trigger automatable alerts.

4. Manual override entries from floor supervisors can trigger the automation chain.

Platform Variants

1. Twilio

• Feature: Programmable SMS/Voice
  
• Setting: Configure SMS alerts to stakeholder numbers; API endpoint: /Messages
  

2. SendGrid

• Feature: Automated Email
  
• Setting: Auto-generate exception emails; API endpoint: /mail/send
  

3. Slack

• Feature: Webhooks and Bot SDK
  
• Setting: Auto-post exception messages to a “#logistics-alerts” channel; Configure Incoming Webhook
  

4. Microsoft Teams

• Feature: Incoming Webhooks
  
• Setting: Automate notifications into “Supply Chain” channel; set POST auth
  

5. SAP

• Feature: Automated workflow builder
  
• Setting: Triggered workflow instance on delayed outbound delivery; use SAP Workflow API
  

6. Oracle SCM Cloud

• Feature: Orchestration/Monitoring API
  
• Setting: Scheduled job with Exception Report endpoint
  

7. Salesforce Service Cloud

• Feature: Case automation/Process Builder
  
• Setting: Automate case creation on delayed shipment update
  

8. Google Sheets

• Feature: Sheets API
  
• Setting: Auto-update reports/logs; append row script on trigger
  

9. AWS Lambda

• Feature: Event-based serverless function
  
• Setting: CRON/AWS EventBridge event triggers Lambda for real-time monitoring
  

10. Azure Logic Apps

• Feature: Automated workflow
  
• Setting: Monitor events, auto-email or escalate exception
  

11. Jira

• Feature: Issue creation API
  
• Setting: Automate ticket generation for each exception; API POST /rest/api/2/issue
  

12. ServiceNow

• Feature: Automated incident reporting
  
• Setting: Flow Designer for event-to-ticket automating
  

13. Trello

• Feature: Card automation (Butler)
  
• Setting: Automatically create “Delayed Shipment” cards
  

14. Pipedrive

• Feature: Deal update automation
  
• Setting: set webhook for shipment status to automate follow-up tasks
  

15. HubSpot

• Feature: Workflow automation
  
• Setting: Set delayed shipment property trigger for follow-up sequences
  

16. Zendesk

• Feature: Ticketing automation
  
• Setting: API-triggered ticket creation
  

17. PagerDuty

• Feature: Automated incident alert
  
• Setting: Monitor webhooks for triggers to create incident alert
  

18. Google Chat

• Feature: Bot/Webhook
  
• Setting: Auto-message logistics bot channel
  

19. Monday.com

• Feature: Automations Center
  
• Setting: Automate item creation in “Exception” boards
  

20. Asana

• Feature: Rule-based automation
  
• Setting: Automated task creation for delayed shipments
  

21. Klaviyo

• Feature: Email flows and webhooks
  
• Setting: Automate notification email series for each incident
  

22. Zapier

• Feature: Zap triggers and webhooks
  
• Setting: Multi-platform automated dispatch of exceptions
  

23. Notion

• Feature: Automations (API, integrations)
  
• Setting: Append data to “Logistics Issues” page on trigger
  

24. Microsoft Power Automate

• Feature: Automated flows
  
• Setting: Flow template for exception reporting with scheduled recurrence
  

Benefits

1. Automates rapid detection and notification of shipment anomalies, reducing human error and response lag.

2. Automatedly improves cross-team collaboration and visibility into supply chain disruptions.

3. Automating escalations and tracking provides measurable data for continuous improvement.

4. Automator-driven process minimizes operational downtime and bolsters customer trust.

5. Automation ensures compliance with SLA requirements through systematic tracking and reporting.