Machine Monitoring & MaintenancePurpose
1.2. Automates early detection, notification, and escalation of machine failures so that responses are prompt and manual oversight is minimized.
1.3. Reduces operational loses by automating downtime incident documentation, escalation, and reporting.
1.4. Integrates with IoT sensors, analytics platforms, and messaging tools to ensure machine status is always available and alerts reach stakeholders in the fastest, most automated manner.
Trigger Conditions
2.2. No heartbeats or health checks received within a set threshold period (e.g., 60 seconds).
2.3. Performance metrics (e.g., temperature/anomaly spikes) breach predefined thresholds.
2.4. Manual override or technician flag triggers an alert-automation workflow.
Platform Variants
• Feature/Setting: Rule actions for device offline events, MQTT message forwarding.
• Sample: Automate alerting rule when device status updates to 'offline'.
3.2. Azure IoT Hub
• Feature/Setting: Event Grid routing; automated trigger on device disconnect.
• Sample: Auto-forward downtime event to notification logic app.
3.3. Google Cloud IoT Core
• Feature/Setting: State topic monitoring.
• Sample: Automated subscription on device state changes for incident automation.
3.4. Twilio
• Feature/Setting: Programmable SMS; automated outbound alert.
• Sample: Configure SMS workflow to notify technician on machine downtime.
3.5. Slack
• Feature/Setting: Webhook or Slack API; real-time channel alert automation.
• Sample: Send machine offline notification to IT support Slack channel.
3.6. Microsoft Teams
• Feature/Setting: Incoming webhook connector.
• Sample: Automate posting of downtime alert in maintenance channel.
3.7. PagerDuty
• Feature/Setting: Events API v2 to automate incident creation.
• Sample: Auto-create incident for service ops when vending downtime detected.
3.8. ServiceNow
• Feature/Setting: Event Management REST API.
• Sample: Automated ticket generation on downtime event.
3.9. Zendesk
• Feature/Setting: Ticket creation API for support automation.
• Sample: Auto-generate customer support ticket on machine downtime alert.
3.10. SendGrid
• Feature/Setting: Automated email alert via Web API.
• Sample: Email notification to field team upon downtime.
3.11. Gmail API
• Feature/Setting: Automated message send endpoint.
• Sample: Automate internal escalation email.
3.12. Webex
• Feature/Setting: Messages API for alert notification.
• Sample: Automated alert to machine monitoring group.
3.13. WhatsApp Business API
• Feature/Setting: Message send endpoint for downtime disruptions.
• Sample: Automatedly notify site manager via WhatsApp.
3.14. Freshdesk
• Feature/Setting: Ticket creation REST API.
• Sample: Automated support workflow for downtime events.
3.15. Pushover
• Feature/Setting: Messages API for mobile alert automation.
• Sample: Automated push notification to on-call engineer.
3.16. Opsgenie
• Feature/Setting: Alert API for incident management.
• Sample: Auto-create on-call incident when vending error detected.
3.17. IFTTT
• Feature/Setting: Applet webhook automation.
• Sample: Automated connection between machine status API and phone notification.
3.18. Zapier
• Feature/Setting: Multi-step Zap automation.
• Sample: Automates alert and CRM update from IoT downtime event.
3.19. Splunk
• Feature/Setting: HTTP Event Collector for real-time log automation.
• Sample: Automates timeline/event creation on downtime data.
3.20. Microsoft Power Automate
• Feature/Setting: Automated Cloud Flow.
• Sample: Automate downtime alert across Teams, email, and ticketing with single logic flow.
Benefits
4.2. Automates multi-channel notifications for maximum operational visibility.
4.3. Reduces manual monitoring tasks; automator ensures 24/7 oversight.
4.4. Automates data aggregation on downtime incidents for analytics and reporting.
4.5. Drives root-cause analysis with rapid, automated incident ticketing and documentation.
4.6. Promotes service reliability and minimizes revenue loss through proactive automated maintenance actions.