Maintenance completion feedback collection

Purpose

1.1. Automate collection of resident feedback immediately after apartment maintenance is completed to monitor service quality, address issues promptly, and improve resident satisfaction.
1.2. Centralize feedback data for analytics, trend analysis, staff evaluation, and continuous operational improvement.
1.3. Eliminate manual follow-up, ensuring every maintenance request gets a structured feedback request with resident responses stored for compliance and future reference.

Trigger Conditions

2.1. Maintenance job marked as ‘completed’ in the property management system.
2.2. Digital sign-off by maintenance staff or resident acknowledgment via mobile app or management portal.

Platform Variants

3.1. Twilio SMS
• Feature: Programmable Messaging; configure webhook to trigger feedback SMS with survey link on job completion event.
3.2. SendGrid
• Feature: Email API; trigger transactional feedback email using dynamic templates when maintenance status updates to ‘complete’.
3.3. Slack
• Feature: Incoming Webhooks; post feedback alert in a specified channel upon maintenance closure, prompting manager/direct outreach.
3.4. Microsoft Teams
• Feature: Graph API - Send Chat Message; auto-send feedback request to resident’s Teams chat if integrated.
3.5. Mailchimp
• Feature: Automations; trigger “post-maintenance feedback” campaign segmented by unit/tenant tag.
3.6. Google Forms
• Feature: Form API/Create & Share Link; auto-generate custom feedback form link embedded in notification.
3.7. Typeform
• Feature: API/Hidden Fields; pre-fill resident and work order info for seamless submission tracking.
3.8. Zendesk
• Feature: Triggers; after ticket status set to ‘solved’, auto-send feedback survey via email or SMS.
3.9. Salesforce
• Feature: Process Builder/Flows; post-completion, auto-create ‘Survey Invitation’ task for assigned contact.
3.10. HubSpot
• Feature: Workflows; send survey from marketing or service hub after custom property ‘Maintenance Completed’ changes.
3.11. SurveyMonkey
• Feature: Survey API; automate survey dispatch with job/context parameters filled for each unit.
3.12. Freshdesk
• Feature: Automations; feedback email triggered by property maintenance ticket completion.
3.13. OneSignal
• Feature: Push Notification API; send in-app (mobile/web) feedback prompt after maintenance logged as complete.
3.14. WhatsApp Business API
• Feature: Cloud API; send templated feedback message with quick reply buttons to resident’s WhatsApp number.
3.15. Intercom
• Feature: Messenger Campaigns with Triggers; push targeted post-maintenance survey via app/web messenger.
3.16. Zoho CRM
• Feature: Workflow Rules; auto-send feedback form/email to contact using email templates upon ‘maintenance done’.
3.17. Airtable
• Feature: Automations; create new feedback record linked to maintenance request, email survey form using built-in automation.
3.18. Microsoft Power Automate
• Feature: Scheduled/triggered flow; detect completed work order, send feedback form via Outlook or SMS connector.
3.19. Facebook Messenger
• Feature: Send API; push personalized feedback message to resident post-maintenance interaction.
3.20. Jotform
• Feature: Prefilled Forms; auto-generate feedback form with work order info, deliver link via email/SMS API.

Benefits

4.1. Accelerated, standardized feedback collection after every maintenance activity, removing manual delays and missed follow-ups.
4.2. Consistent data capture for reporting, satisfaction metrics, and swift escalation of negative feedback.
4.3. Enhanced resident engagement and transparency by proactively requesting input, fostering trust and retention.
4.4. Streamlined operator workflow through centralized, automated feedback mechanism, reducing human error and administrative burden.