Maintenance & OperationsPurpose
1.2. Prevent operational disruptions, regulatory penalties, and safety risks due to delayed aircraft service.
1.3. Coordinate timely interventions, streamline workflow, and maintain digital records for accountability and audits.
1.4. Facilitate proactive resource planning and adherence to maintenance schedules with real-time alerts.
Trigger Conditions
2.2. Scheduled maintenance interval lapses without completion confirmation.
2.3. Manual override or escalation flag set by manager or technician.
2.4. Data sync from connected IoT sensors indicating missed maintenance window.
Platform variants
3.1. Twilio SMS
• Feature/Setting: Use Twilio Messaging API, configure webhook as trigger and provide recipient numbers and alert text.
3.2. SendGrid
• Feature/Setting: Integrate with SendGrid Mail Send API, define recipient emails, subject, and message body with overdue task info.
3.3. Slack
• Feature/Setting: Use Slack Incoming Webhook URL, configure JSON payload with channel, @mentions, and task details.
3.4. Microsoft Teams
• Feature/Setting: Use Teams Webhook, post adaptive card notification with direct call-to-action buttons for task resolution.
3.5. Gmail
• Feature/Setting: Automate Gmail API ‘Send Message’ function, input email addresses, subject line, and task reference.
3.6. Outlook
• Feature/Setting: Trigger Outlook Mail REST API ‘SendMail’, with dynamic message and alias groups for maintenance roles.
3.7. Zendesk
• Feature/Setting: Zendesk API ‘Tickets Create’, open ticket with overdue status, requester, due date, and escalation level.
3.8. Freshdesk
• Feature/Setting: Freshdesk ‘Create Ticket’ API, assign ticket for each overdue task, classify priority as ‘High’.
3.9. PagerDuty
• Feature/Setting: Events API ‘Trigger’ action, generate incident notification with custom summary and impacted resource.
3.10. ServiceNow
• Feature/Setting: ServiceNow Table API 'Incident Creation', attach overdue task record with linked asset identifier.
3.11. Asana
• Feature/Setting: Asana API ‘Task Update’ with custom field for status; auto-comment with overdue tag notification.
3.12. Trello
• Feature/Setting: Trello REST API, add comment to card with ‘Overdue’ label and notify assigned members.
3.13. Monday.com
• Feature/Setting: Monday API ‘Create Update’ for item, tagging the task as overdue and mentioning responsible users.
3.14. Jira
• Feature/Setting: Jira REST API ‘Issue Transition’, update status to ‘Overdue’, add watcher notification.
3.15. Salesforce
• Feature/Setting: Use Salesforce Process Builder or Flow Builder, trigger outbound message or task creation to relevant staff.
3.16. HubSpot
• Feature/Setting: HubSpot Workflow ‘Send Internal Email’ or ‘Notification’, configure with overdue task filter triggers.
3.17. WhatsApp Business
• Feature/Setting: Use WhatsApp Business API, set up template message to defined numbers upon overdue detection.
3.18. Zoho CRM
• Feature/Setting: Zoho CRM Function/Workflow, send notification email or create follow-up task for overdue maintenance.
3.19. Pipedrive
• Feature/Setting: Pipedrive API ‘Activity Create’, set activity type to ‘Overdue Maintenance’ for relevant deals.
3.20. Discord
• Feature/Setting: Send Webhook POST request, with mention of role and maintenance details in notification content.
3.21. SMS via Plivo
• Feature/Setting: Plivo SMS API, configure sender ID, recipients, and alert message templates for overdue tasks.
3.22. Mailgun
• Feature/Setting: Mailgun ‘Send Message API’, set sender, recipient, subject, and body with overdue task specifics.
Benefits
4.2. Improves operational reliability and resource coordination.
4.3. Reduces manual monitoring burden for staff.
4.4. Enables timely escalations, maximizing aircraft fleet availability.
4.5. Strengthens audit trail and accountability with automated logging and evidence.