Maintenance & OperationsPurpose
1.2. Centralize request, approval, reminder, and follow-up actions across multiple communication channels and record systems, integrating work orders, notifications, and vendor responses.
1.3. Log all vendor interactions, track repair status, and synchronize updates across booking, maintenance, and billing systems for operational transparency and audit readiness.
Trigger Conditions
2.2. Scheduled maintenance task reaches threshold requiring external vendor.
2.3. Manual request from operations or automated rules-based detection of unresolved faults.
Platform Variants
• Feature/Setting: Message API to send repair requests and reminders; configure SMS with vendor numbers and message templates.
3.2. SendGrid
• Feature/Setting: Email API for dispatching work orders; define sender domain, email templates, and recipient list.
3.3. Slack
• Feature/Setting: Incoming Webhooks to alert maintenance teams of vendor status; configure channel and JSON payload.
3.4. Microsoft Teams
• Feature/Setting: Connector with actionable messages for vendor approval; set up webhook and adaptive cards.
3.5. Google Calendar
• Feature/Setting: Events API to schedule and update repair times; configure calendar IDs and event details.
3.6. ServiceNow
• Feature/Setting: Incident Management API to create and update maintenance tickets; API credentials and endpoint setup.
3.7. Salesforce
• Feature/Setting: Case API to log repair work and vendor response; configure fields and workflow triggers.
3.8. Zendesk
• Feature/Setting: Ticket API to auto-create tickets for each vendor assignment; set ticket fields and webhook.
3.9. Asana
• Feature/Setting: Tasks API to generate repair tasks; configure workspace, project, and assignee IDs.
3.10. Jira
• Feature/Setting: Issues API to open and update vendor tasks; configure project key and issue type.
3.11. HubSpot
• Feature/Setting: Workflows to notify vendors via email/CRM tasks; set up contact lists and automation triggers.
3.12. Monday.com
• Feature/Setting: Boards API to track repair process; configure board, column, and item structure.
3.13. Zapier
• Feature/Setting: Zap triggers for cross-platform notifications; select relevant triggers and actions for each vendor event.
3.14. QuickBooks
• Feature/Setting: Bill API to automate vendor invoice creation post-service; configure vendor details and workflow.
3.15. Outlook
• Feature/Setting: Calendar API for booking and updating repair appointments; specify user calendars and reminders.
3.16. DocuSign
• Feature/Setting: Envelope API for digital vendor agreement signatures; set up template and recipient workflow.
3.17. Dropbox
• Feature/Setting: File Requests API to collect completed repair documents; configure request folders and notifications.
3.18. AWS Lambda
• Feature/Setting: Serverless function to process workflows and send messages; configure triggers and environment variables.
3.19. Google Sheets
• Feature/Setting: Sheets API to log vendor responses and status; configure spreadsheet, sheets, and data structure.
3.20. Trello
• Feature/Setting: Cards/Boards API to visualize pending/completed vendor jobs; configure board, lists, and card automation.
3.21. Microsoft Power Automate
• Feature/Setting: Prebuilt aviation templates for task routing; connect connectors for each service and schedule.
3.22. Notion
• Feature/Setting: API integration to maintain repair logs and vendor histories; set up pages and automation flows.
Benefits
4.2. Ensures all repair requests are documented and tracked in real time.
4.3. Reduces risk of forgotten or delayed repairs due to automated reminders.
4.4. Supports compliance via automated audit trails and reporting.
4.5. Improves operational transparency for all stakeholders.
4.6. Enhances customer experience by minimizing aircraft downtime.