Centralized dashboard for monitoring request volume and resolution times

Purpose

1.1. Provide real-time, unified visibility into maintenance and service requests for rental properties.
1.2. Collect data on request volumes, categories, response, and resolution times from multiple channels.
1.3. Empower management to spot response bottlenecks, monitor SLAs, and optimize resource allocation.
1.4. Centralize alerts, analytics, and reporting relating to tenant and vendor activities.
1.5. Integrate disparate property management tools into one action-oriented dashboard for operational control.

Trigger Conditions

2.1. New maintenance/service request submitted via web/form, email, or phone.
2.2. Status changes on existing requests (opened, acknowledged, in progress, resolved, closed).
2.3. SLA threshold exceeded or urgent priority detected.
2.4. Data sync schedules from property management, CRM, or ticketing tools.
2.5. Manager or admin permissions fetching aggregated reports or dashboards.

Platform variants

3.1. Twilio SMS
• Feature/Setting: Webhook for inbound SMS trigger; configure “Incoming Message” event.
3.2. SendGrid
• Feature/Setting: Inbound Parse Webhook for service request emails; use POST to dashboard API.
3.3. Salesforce
• Feature/Setting: Case object updates with Flow Builder; configure outbound message/REST API for status.
3.4. Zendesk
• Feature/Setting: Ticket event webhook; push ticket changes to dashboard endpoint.
3.5. Freshdesk
• Feature/Setting: Automation rules on ticket creation/update; call HTTP target for dashboard input.
3.6. ServiceNow
• Feature/Setting: Business Rule with REST Message; sync Incident/Create or Update to dashboard API.
3.7. AppFolio
• Feature/Setting: Maintenance Requests API; set up polling action for new/updated requests.
3.8. Yardi
• Feature/Setting: Voyager APIs—Maintenance; schedule pull for request status data.
3.9. Buildium
• Feature/Setting: Maintenance endpoints (GET/POST Requests); push to dashboard via automation.
3.10. Monday.com
• Feature/Setting: Board Webhooks on status change; route item data to monitoring system.
3.11. Asana
• Feature/Setting: Webhook on task/project; extract request info to sync with dashboard.
3.12. Slack
• Feature/Setting: Slash command or Event API; trigger message when maintenance reports posted.
3.13. Microsoft Power Automate
• Feature/Setting: Automated cloud flow from email/form; call dashboard API on trigger.
3.14. Google Sheets
• Feature/Setting: Apps Script/Extension to detect row changes; HTTP request with new/updated requests.
3.15. HubSpot
• Feature/Setting: Workflow on ticket pipeline; Webhook to push request status and times.
3.16. Zoho Creator
• Feature/Setting: Workflow rule on new form; invoke custom function for dashboard sync.
3.17. Jira Service Management
• Feature/Setting: Automation rule on issue updated; Webhook for resolution time analytics.
3.18. Notion
• Feature/Setting: API trigger on database update; relay data to monitoring backend.
3.19. Microsoft Teams
• Feature/Setting: Incoming Webhook action from request bot; forward incident to dashboard app.
3.20. Pipedrive
• Feature/Setting: Automation on activity/lead update; send request info via Webhook to dashboard.

Benefits

4.1. Provides clear, actionable insights for property managers and staff.
4.2. Reduces response times and improves SLA compliance for service requests.
4.3. Enables data-driven analysis of high-volume problems and staff performance.
4.4. Consolidates multichannel request streams, improving real-time decision-making.
4.5. Increases transparency and tenant satisfaction via better tracking.