Real-time notifications to tenants on request status changes

Purpose

1.1. Deliver instant, automated notifications to tenants when the status of their maintenance or service request changes (e.g., submitted, in-progress, completed, delayed, denied).
1.2. Ensure tenants remain informed in real-time, reducing calls, emails, or support tickets seeking updates.
1.3. Increase tenant satisfaction by boosting transparency and operational efficiency.
1.4. Optimize property management responsiveness and tenant communication workflow.

Trigger Conditions

2.1. Change of service/maintenance request status in the property management system database.
2.2. Manual update by staff or technician in portal or mobile app.
2.3. Scheduled status audit (e.g., every 5 minutes) detects status changes.
2.4. External webhook or API call from maintenance application.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS Messages API, configure POST to /Messages; set recipient as tenant’s phone, body as status update.
3.2. SendGrid
• Feature/Setting: Mail Send API, set dynamic template with tenant email and status variables.
3.3. Slack
• Feature/Setting: Incoming Webhooks, channel direct message to tenants with status payload.
3.4. Firebase Cloud Messaging
• Feature/Setting: Send message API; configure push notification to tenant mobile app token.
3.5. Microsoft Teams
• Feature/Setting: Create ChatMessage API, set target user with adaptive card including status.
3.6. WhatsApp Business Platform
• Feature/Setting: /messages endpoint, template message referencing tenant phone and change status.
3.7. Telegram
• Feature/Setting: sendMessage Bot API; populate chat_id and formatted status text.
3.8. Pusher
• Feature/Setting: Trigger notifications via client event to user’s channel.
3.9. Discord
• Feature/Setting: Webhook POST, JSON payload for direct message.
3.10. Apple Push Notification Service (APNS)
• Feature/Setting: POST notification to tenant device token with title and status body.
3.11. Amazon SNS
• Feature/Setting: Publish to SMS/email endpoints subscribed to maintenance topic.
3.12. Mailgun
• Feature/Setting: sendMessage API; subject and body tailored to status notification.
3.13. HubSpot
• Feature/Setting: Engagements API, create and log notification email or in-app alert to contact.
3.14. Zendesk
• Feature/Setting: Trigger automation; delivery via email or SMS extension.
3.15. Salesforce Marketing Cloud
• Feature/Setting: Triggered Send Definition, use personalization for status fields.
3.16. OneSignal
• Feature/Setting: Create notification API with custom data for tenant device.
3.17. Viber API
• Feature/Setting: Send message endpoint, personalize tenant message through bot.
3.18. ActiveCampaign
• Feature/Setting: Automated email or SMS campaign trigger on list segment update.
3.19. Notion
• Feature/Setting: Update database page or send notification via integration for internal tracking.
3.20. Google Chat
• Feature/Setting: POST card message to user or group with dynamic status content.

Benefits

4.1. Immediate, reliable communication enhances tenant trust and retention.
4.2. Drastic reduction in manual follow-ups allows staff to focus on critical tasks.
4.3. Accurate record-keeping of notification delivery and status for compliance or quality audits.
4.4. Supports preferred tenant channels (SMS, email, app, social), accommodating communication preferences.
4.5. Scalable to thousands of tenants, handling bulk updates or high-frequency changes.