Maintenance & Service RequestsPurpose
1.2. Sync maintenance requests, assign staff or vendors, auto-notify tenants, and track status updates in real-time.
1.3. Provide reminders, status changes, and feedback collection, embedding records in rental CRM and analytics tools.
1.4. Integrate with calendars, messaging platforms, ticketing, and workflow systems to ensure seamless process continuity.
1.5. Auto-escalate overdue requests, log communications, and generate service reports for property management teams.
Trigger Conditions
2.2. Update in property management system indicating open/assigned/completed request status.
2.3. Change in calendar appointment status (accepted, declined, rescheduled).
2.4. Vendor/maintenance provider status update or submission of completion report/feedback.
2.5. Time-based triggers for reminders, escalations, and surveys post-completion.
Platform Variants
• API: Events.insert — Create scheduled appointment; Events.update — track status changes.
3.2. Microsoft Outlook Calendar
• API: calendar/Create Event — Book time slot for maintenance; calendar/Update Event — Modify/reschedule events.
3.3. Salesforce
• API: Case.create — Register maintenance case; Case.update — Change status on completion.
3.4. Zendesk
• API: Tickets.create — Log request as new ticket; Tickets.update — Assign tech, mark as solved.
3.5. ServiceNow
• API: Table API (POST/PUT) — Insert service request; update fulfillment status.
3.6. Twilio
• Feature: SMS API — Send SMS notifications for appointment confirmations, reminders, status changes.
3.7. SendGrid
• Feature: Mail Send API — Email notifications to tenants, maintenance teams, or management.
3.8. Slack
• API: chat.postMessage — Notify teams about new or updated service appointments in channels.
3.9. Microsoft Teams
• API: /chats/messages — Send appointment reminders or updates to internal team chats.
3.10. Asana
• API: Tasks.create — Create assignment for field staff; Tasks.update — Change task status after completion.
3.11. Trello
• API: Cards.create — Log maintenance card per request; Cards.update — Move cards as statuses change.
3.12. Monday.com
• API: Item.create — Generate maintenance task; Item.change_column_values — Update progress/status.
3.13. HubSpot CRM
• API: Engagements.create — Log new maintenance call/task; update endpoint for follow-up actions.
3.14. Zoho CRM
• API: Cases.insertRecords — Add maintenance ticket; Cases.updateRecords — Track actions/completion.
3.15. AppFolio Property Manager
• API: Maintenance Requests endpoint — Log and update property maintenance jobs.
3.16. Buildium
• API: Work Orders endpoint — Open work order, update job progress, auto-close on vendor completion.
3.17. Yardi Voyager
• API: Service Requests API — Add new service calls, poll for status, close requests on task completion.
3.18. Freshdesk
• API: Tickets API (create/update) — Log and manage service tickets for apartment maintenance.
3.19. Airtable
• API: Records.create — Log requests; Records.update — Flag when scheduled/complete.
3.20. Google Sheets
• API: Append/Update rows — Capture new appointments; modify rows to reflect status changes.
3.21. DocuSign
• API: Envelopes.create — Send consent forms/surveys for service feedback after completion.
3.22. Calendly
• Webhook/API: Schedule meeting slots for maintenance; auto-update schedule upon reschedule/cancel.
3.23. WhatsApp Business API
• Feature: Send interactive appointment reminders, confirm slots, collect feedback from tenants.
3.24. ClickSend
• Feature: Multi-channel messaging API — Notifies via SMS/Email for scheduling and tracking.
Benefits
4.2. Accelerates service delivery with instant notifications and status updates.
4.3. Enhances tenant satisfaction via proactive communication and transparency.
4.4. Improves accountability through audit trails and reporting integration.
4.5. Enables rapid escalation and issue resolution, minimizing service downtime.
4.6. Consolidates multi-channel communications for unified tracking.
4.7. Simplifies compliance, documentation, and post-service analysis for process improvement.