Automatic response to online inquiries

Purpose

1.1 Automate rapid and consistent replies to customer online inquiries for boat tours, improving response efficiency and lead conversion.
1.2 Automatedly collect, qualify, and route leads for follow-up using set criteria (tour type, party size, dates).
1.3 Automate FAQs responses, promote upsell options (private tours, extras), and collect customer details seamlessly.
1.4 Ensure 24/7 instant replies to drive customer engagement and automate booking funnel entry.

Trigger Conditions

2.1 A new inquiry or message is received via website forms, email, live chat, SMS, or social media channels.
2.2 Specific keywords (e.g., “book”, “availability”, “price”, “schedule”) are detected in the inquiry.
2.3 Missed calls trigger an automated text/email response for follow-up.

Platform Variants

3.1 Facebook Messenger
- Feature/Setting: "Pages Messaging API" — automate detection and reply to new messages using webhook triggers.
3.2 Intercom
- Feature/Setting: "Inbox Automation Rules" — automate chat responses and ticket routing for inquiries.
3.3 Zendesk
- Feature/Setting: "Triggers & Macros" — automated response template sent when new ticket/inquiry is raised.
3.4 WhatsApp Business API
- Feature/Setting: "Automated Replies" — configure trigger and outgoing template message via webhook event.
3.5 Twilio SMS
- Feature/Setting: "Programmable Messaging Webhook" — auto-response upon inbound SMS using automation flow.
3.6 SendGrid
- Feature/Setting: "Inbound Parse Webhook" — automate replies to inbound emails matching criteria.
3.7 Slack
- Feature/Setting: "Bot Event Subscription" — automate answering public or direct questions with pre-set replies.
3.8 HubSpot
- Feature/Setting: "Workflows Automator" — auto-reply to new lead via email or chat, personalize using tokens.
3.9 LiveChat
- Feature/Setting: "Chatbot Automations" — automate answering queries outside business hours.
3.10 Microsoft Teams
- Feature/Setting: "Power Automate" — trigger auto-messages for incoming mentions or chat requests.
3.11 Google Chat
- Feature/Setting: "Chat Apps Webhook" — automate auto-responses to new room or thread messages.
3.12 Gmail
- Feature/Setting: "Gmail Filters & Auto-Responder" — automate replies for specific inbound inquiries.
3.13 Zoho Desk
- Feature/Setting: "Workflow Rules" — automate ticket acknowledgment and guide responses.
3.14 Salesforce
- Feature/Setting: "Email-to-Case Auto-Reply Rules" — automate reception and response to lead inquiries.
3.15 Mailgun
- Feature/Setting: "Routes & Auto-Reply" — automate real-time response to received emails.
3.16 Telegram Bots
- Feature/Setting: "SendMessage API" — automate replies to inquiries using webhook on message receive.
3.17 Aircall
- Feature/Setting: "Webhooks & Triggers" — automate SMS/email response for missed or completed calls.
3.18 Drift
- Feature/Setting: "Chat Playbooks" — automate chat reply flows for boat tour booking questions.
3.19 Freshdesk
- Feature/Setting: "Automations & Dispatch’r" — automate responses for new tickets from inquiries.
3.20 Typeform
- Feature/Setting: "Completed Responses Webhook" — automate custom reply after inquiry form is submitted.
3.21 Instagram DM API
- Feature/Setting: "Automated Messaging" — send instant replies on direct message receipt.

Benefits

4.1 Automates customer engagement and improves response times, increasing inquiries-to-bookings conversion rates.
4.2 Ensures always-on, consistent automated messaging for customer trust and satisfaction.
4.3 Automates qualification and routing to appropriate sales or service reps, reducing manual workload.
4.4 Enables advanced analytics by automating capture of inquiry data for marketing strategy improvement.
4.5 Supports scalable, automatable expansion of inquiries handling across multiple online channels.