Feedback and survey collection with automated analysis

Purpose

1.1. Automate feedback and survey collection for Majorcan restaurant patrons directly after their dining experience for actionable insights.
1.2. Automatedly analyze sentiment, trends, and ratings to optimize menu, service, and customer engagement strategies.
1.3. Automating the consolidation of feedback data from multiple channels into a unified dashboard for the marketing team.
1.4. Automates sending thank-you messages and collecting Net Promoter Score (NPS) after each visit to boost guest retention.
1.5. Enables the automation of review responses and reporting for improved reputation management.

Trigger Conditions

2.1. Completion of payment or reservation in POS/booking system.
2.2. Automatedly triggered post-visit via email, SMS, or app notification.
2.3. Manual or automated scheduling for regular guests after multiple visits.
2.4. Customized automator triggers based on special events/dates.

Platform Variants

3.1. Twilio
• Feature/Setting: Programmable SMS; configure number, recipient, and message template to automate survey invitations.

3.2. SendGrid
• Feature/Setting: Automated Email API; design feedback email flows, automatedly insert personalized survey links.

3.3. Google Forms
• Feature/Setting: Automated response collection; enable API for batch import of responses to Google Sheets.

3.4. SurveyMonkey
• Feature/Setting: Webhooks and API; automate survey dispatch and data return to CRM.

3.5. Typeform
• Feature/Setting: Responses API; automates fetching of forms and real-time reporting analysis.

3.6. Microsoft Power Automate
• Feature/Setting: Automated workflows; connect POS data with feedback workflows for seamless customer engagement.

3.7. Zoho Survey
• Feature/Setting: Schedule triggers; configure auto-send post-transaction surveys linked with CRM records.

3.8. HubSpot
• Feature/Setting: Workflow automator; triggers surveys from marketing emails with automated analytics on feedback.

3.9. Salesforce
• Feature/Setting: Survey object API; automate feedback requests integrated with contact lifecycle.

3.10. Intercom
• Feature/Setting: Automated chat surveys; trigger feedback bots after support or booking interactions.

3.11. Slack
• Feature/Setting: Workflow Builder; automate internal notifications and reminders for pending customer feedback.

3.12. Zapier
• Feature/Setting: Multi-app automation; chain feedback triggers and data flows between systems.

3.13. Freshdesk
• Feature/Setting: Feedback automator; sends automated ticket survey links post-interaction.

3.14. Qualtrics
• Feature/Setting: Automated distribution; use API to automate survey workflows and reporting.

3.15. Facebook Messenger
• Feature/Setting: Bots API; automate conversational surveys directly in Messenger post-visit.

3.16. WhatsApp Business
• Feature/Setting: Automated messaging API; send review and feedback requests using pre-approved templates.

3.17. Mailchimp
• Feature/Setting: Automate email campaigns; trigger post-dining surveys with automated audience segmentation.

3.18. Google Sheets
• Feature/Setting: App Script triggers; automate import and analysis of survey submissions.

3.19. MonkeyLearn
• Feature/Setting: Text analysis API; automates sentiment analysis on collected feedback.

3.20. Power BI
• Feature/Setting: Automated dashboards; connects to survey data sources for live analytics and reporting.

Benefits

4.1. Systematic automation ensures high response rates and quick customer feedback.
4.2. Automatedly aggregates multichannel responses for holistic analysis.
4.3. Removes manual effort in outreach, collection, and first-level analysis.
4.4. Enables fast, automated insights to refine offerings and marketing.
4.5. Automates guest engagement loops, increasing retention and satisfaction.
4.6. Scalable automator setup for both small and high-traffic Majorcan restaurants.