Automated review and testimonial solicitations

Purpose

1. Automatically solicit post-flight reviews and testimonials from corporate clients of on-demand air taxi services to boost brand credibility, increase referrals, gather valuable customer insights, and power multi-channel marketing campaigns.

2. Ensure prompt, personalized outreach via the client’s preferred channels with reliable tracking and follow-up sequences.

Trigger Conditions

1. Completion of corporate air taxi booking and confirmed flight.

2. Post-flight status update from flight operations system within X hours of landing.

3. Successful passenger check-out or closure event in booking platform CRM.

4. Time-based triggers (e.g., 24–48 hours after landing).

5. Manual override to solicit sooner or resend requests.

Platform variants

1. Twilio SMS

• Feature/Setting: Programmable Messaging – configure SMS template and webhook for flight completion.
  

2. SendGrid

• Feature/Setting: Transactional Email API – set review request email with dynamic template and scheduling.
  

3. ActiveCampaign

• Feature/Setting: Automation builder – create “Post-flight review prompt” triggered on contact field update.
  

4. HubSpot

• Feature/Setting: Workflow Automation – trigger email/SMS on custom property "Flight Completed."
  

5. Google Sheets

• Feature/Setting: Apps Script trigger – automate review form send on new ‘flights_completed’ row.
  

6. Salesforce

• Feature/Setting: Process Builder/Flow – initiate outreach based on “Flight Closed” object.
  

7. Pipedrive

• Feature/Setting: Workflow Automation – set stage move to activate review request email.
  

8. Mailchimp

• Feature/Setting: Transactional API (Mandrill) – send persona-based, branded review request templates.
  

9. Zendesk

• Feature/Setting: Trigger/Automations – create “solicit review” ticket post-flight event.
  

10. Intercom

• Feature/Setting: Series Automation – push in-app or email prompts post-interaction.
  

11. Slack

• Feature/Setting: Incoming Webhooks – send internal alerts for manual testimonial outreach.
  

12. Microsoft Teams

• Feature/Setting: Automated Flow – configure Power Automate to notify account managers for follow-up.
  

13. Zoho CRM

• Feature/Setting: Workflow Rules – trigger review email on “Flight Completed” update.
  

14. Typeform

• Feature/Setting: Webhooks/Notifications – auto-send review survey post-flight completion event.
  

15. SurveyMonkey

• Feature/Setting: Automated collector API – distribute feedback requests immediately post-flight.
  

16. WhatsApp Cloud API

• Feature/Setting: Business Messaging – send message template triggered by webhook.
  

17. Facebook Messenger

• Feature/Setting: Messenger Platform Send API – configure post-flight review prompt bot.
  

18. Aircall

• Feature/Setting: Call automation – schedule agent review request calls after closing records.
  

19. Freshdesk

• Feature/Setting: Dispatch’r – set custom rule to send review ticket or email on flight resolution.
  

20. Smartsheet

• Feature/Setting: Automated Alerts – set workflow for review link when status marked as “flight complete.”
  

21. Calendly

• Feature/Setting: Event-based workflows – post-meeting survey sent for “Flight Debrief.”
  

22. Zapier

• Feature/Setting: Multi-step Zaps – automate cross-platform triggers for review outreach.
  

23. Monday.com

• Feature/Setting: Automations Center – send update to customers post-project.
  

24. G2

• Feature/Setting: Automated “Invite to Review” sequence after deal closed.
  

Benefits

1. Ensures no client is missed for testimonials, maximizing collection rate.

2. Frees marketing staff from repetitive outreach, reducing workload and errors.

3. Enables multi-channel, segmented follow-ups for higher response rates.

4. Accelerates presence on review platforms, bolstering competitive differentiation.

5. Creates scalable repository of real customer stories for future content and campaigns.

6. Delivers actionable sentiment data to operational and service teams.