Collection and sharing of positive customer reviews

Purpose

1.1. Automate the collection of positive customer reviews for Salvadoran restaurants across web, email, SMS, and social channels.
1.2. Automate sharing of these reviews to website, Google My Business, social networks, and marketing collateral.
1.3. Ensure regular, automated amplification of customer satisfaction to increase brand trust, SEO, and organic reach.
1.4. Automate responses and follow-up requests to maximize review conversion rates.
1.5. Automator workflow reduces manual labor and automates multi-channel marketing operations.

Trigger Conditions

2.1. Completion of a customer order in POS or online system.
2.2. Receipt of positive sentiment from post-visit feedback automated survey.
2.3. Manual tag by staff in CRM or orders dashboard indicating “happy customer.”
2.4. Social media mention with positive keywords detected by automated sentiment analysis.
2.5. Scheduled post-visit follow-up time lapses (e.g., 24-48 hours after visit).

Platform Variants

3.1. Google My Business API
• Endpoint: Accounts.Reviews.List — for fetching, automating posting, and notifications.
3.2. Yelp Business API
• Endpoint: /v3/businesses/{id}/reviews — for automating review retrieval.
3.3. Facebook Graph API
• Feature: /{page-id}/ratings — automate fetching and reposting reviews.
3.4. Instagram Graph API
• Endpoint: /me/media — automate review sharing with images as posts or stories.
3.5. Twitter API v2
• Endpoint: POST /2/tweets — automatedly tweet reviews.
3.6. WordPress REST API
• Endpoint: /wp/v2/posts — automate display of reviews as blog or testimonial posts.
3.7. Mailchimp
• Feature: Automate journeys and campaigns to request feedback and share reviews.
3.8. Shopify
• App Integration: Product Review, automate requests and display of reviews.
3.9. Zapier
• Action: Webhooks + Apps — automate multi-platform review sharing.
3.10. Twilio SMS API
• Endpoint: POST /v1/Messages — automate SMS review requests with links.
3.11. Slack API
• Feature: Incoming Webhooks — automate posting reviews to staff channels.
3.12. Google Sheets API
• Endpoint: Spreadsheets.Values.Append — automate log of all captured reviews.
3.13. SendGrid
• Feature: Automated transactional templates to request and share reviews via email.
3.14. SurveyMonkey API
• Endpoint: POST /v3/collectors — automate collection of review invitations.
3.15. Trello API
• Feature: Boards/Cards — automate organizing reviews by staff for follow-up.
3.16. Salesforce
• Feature: Marketing Cloud Journeys — automate customer review requests and inclusion in emails.
3.17. HubSpot
• Feature: Automated Workflows — automate review capture and sharing in CRM timeline.
3.18. Zendesk
• Feature: Triggers and Automations — convert positive feedback tickets into reviews.
3.19. Typeform
• Feature: Automated survey forms for review capture, webhook delivery.
3.20. Buffer
• Feature: Automated social post scheduling for review sharing.
3.21. Intercom
• Feature: Automated in-app review requests and automated follow-up for positive ratings.
3.22. WhatsApp Business API
• Endpoint: /v1/messages — automate sending review requests and capture responses.
3.23. Notion API
• Endpoint: POST /v1/pages — automate documentation and archiving of reviews.
3.24. Discord Webhook
• Feature: Automatedly send new customer reviews to community channels.

Benefits

4.1. Automator reduces manual work, improves review frequency and timeliness.
4.2. Automation increases positive brand visibility across digital touchpoints.
4.3. Automates boosting SEO and search rankings via automated review syndication.
4.4. Automation enables rapid identification and ROI tracking of review campaigns.
4.5. Automated collection and posting builds trust and customer loyalty by showcasing social proof.