Reputation management and review requests

Purpose

1.1. Automate continuous gathering, monitoring, and management of patient reviews across multiple channels after program completion.
1.2. Enhance digital reputation, increase referral opportunities, and address feedback to improve trust in the addiction treatment facility.
1.3. Ensure prompt, consistent multi-platform outreach upon discharge or milestone achievement for mental health and addiction care clients.
1.4. Centralize collection and response actions to streamline marketing and outreach.

Trigger Conditions

2.1. Patient completes treatment or reaches key recovery milestone.
2.2. Positive outcome logged in Electronic Health Record (EHR).
2.3. Discharge status updated in CRM or practice management system.
2.4. Scheduled follow-up date arrives post-discharge.
2.5. Service satisfaction rating exceeds pre-set threshold in internal survey.

Platform Variants

3.1. Twilio SMS
• Feature: Messaging API. Sample: Auto-send SMS review requests with link after status change event.
3.2. SendGrid
• Feature: Transactional Email API. Sample: Auto-email review invites with facility branding and link.
3.3. Mailgun
• Feature: Messages API. Configure to trigger templated review reminders by discharge event.
3.4. Gmail API
• Feature: Automated Messaging. Send personalized review requests as soon as client flagged ‘completed’.
3.5. Facebook Graph API
• Feature: Create Post/Request Rating. Post review invitation to client via Messenger when flagged for outreach.
3.6. Google My Business API
• Feature: Create Review Request. Auto-generate review invitation link share after positive outcome.
3.7. Zendesk Support API
• Feature: Ticket Automation. Auto-create ticket for negative/low review to assign staff follow-up.
3.8. Freshdesk API
• Feature: Create Ticket/Automated Response. Convert negative reviews to support cases, trigger alerts.
3.9. HubSpot
• Feature: Workflows. Trigger review request emails or SMS from patient lifecycle stage change.
3.10. Salesforce
• Feature: Process Builder/Flow. Send multi-channel review reminders post-discharge.
3.11. ActiveCampaign
• Feature: Automation. Send review requests and automate segmented follow-ups.
3.12. SurveyMonkey API
• Feature: Survey Trigger. Launch feedback survey post-treatment, redirect promoters to review link.
3.13. Typeform
• Feature: Webhooks/API. Send dynamic SMS/email content for feedback and public reviews.
3.14. Reputation.com
• Feature: Review Request Scheduler. Auto-schedule reminders for multi-platform review outreach.
3.15. Podium
• Feature: Messaging Automation. Send timing-based review invites via SMS or messaging app.
3.16. Trustpilot
• Feature: Invitation API. Send email/SMS invite after qualifying event is detected in EHR/CRM.
3.17. Yotpo
• Feature: Requests API. Automate invite for facility reviews after discharge.
3.18. Intercom
• Feature: Auto Message. Present review request in in-app chat on exit of treatment portal.
3.19. Slack
• Feature: Incoming Webhook. Notify staff about new reviews, automate team responses to reviews.
3.20. Microsoft Teams
• Feature: Receive Webhook. Channel notification and workflow trigger on review receipt.
3.21. Zapier Webhooks
• Feature: Trigger/Action. Integrate legacy EHR or custom portals for automated review outreach.
3.22. Trello
• Feature: Card Creation via API. Add new cards for reviews requiring manual follow-up.
3.23. Notion API
• Feature: Database Update. Log and organize review outcomes for reputation analytics.

Benefits

4.1. Higher review volume and improved ratings across major search/social platforms.
4.2. Rapid mitigation of negative feedback and reduced public exposure of poor experiences.
4.3. Increased referral traffic; greater community trust earned through engaged outreach.
4.4. Streamlined team action and reporting on review status—central logging and alerting.
4.5. Consistent, branded, and timely communication with clients after care.