Automated responses to inquiries via website chat or social media

Purpose

  1.1. Enable real-time, consistent, and accurate automated replies to customer inquiries received via antique furniture store website chat widgets or social media DM channels.
  1.2. Reduce manual workload, improve response times, and ensure after-hours coverage for prospective and ongoing customers.
  1.3. Foster engagement by instantly providing information such as product availability, pricing, appointment scheduling, store location/hours, shipping, and restoration advice for antique furniture.
  1.4. Build a traceable record of customer communication, and gather insights for future personalized marketing efforts.

Trigger Conditions

  2.1. New inquiry received via embedded website chat widget.
  2.2. Incoming direct message or comment on social profiles (e.g., Facebook, Instagram, Twitter).
  2.3. FAQ keyword or phrase detected in customer message.
  2.4. Inquiries received outside store opening hours.

Platform Variants

 3.1. Intercom
  • Feature/Setting: Inbox Automation rules, configure Quick Replies; set up triggers for FAQ detection and greeting responses.

 3.2. Drift
  • Feature/Setting: Playbooks Workflow; use Bot Builder to set up rules-based or AI-powered responses to typical customer queries.

 3.3. Zendesk
  • Feature/Setting: Answer Bot for web chat, channel configuration for Facebook Messenger and Twitter DMs; create trigger flows for after-hours and product inquiry responses.

 3.4. ManyChat
  • Feature/Setting: Facebook/Instagram Bot Flows; configure JSON API for custom smart replies and FAQ-based answers.

 3.5. LivePerson
  • Feature/Setting: Intent Manager and Conversational AI; map intents to antique furniture FAQs for automated web or social chat.

 3.6. Freshdesk Messaging
  • Feature/Setting: Bots & Automation, set up keyword-based response flows for website, WhatsApp, or Messenger channels.

 3.7. Tidio
  • Feature/Setting: Chatbots Automation; configure predefined responses for triggers like "price," "opening hours," or "appointment."

 3.8. Facebook Messenger API
  • Feature/Setting: Webhooks configure for “messages” event; set up auto-reply logic using predefined template or external webhook call for store data.

 3.9. Instagram Graph API
  • Feature/Setting: Automated Messaging feature; auto-reply to DMs with catalog links or contact info using webhook integration.

 3.10. WhatsApp Business API
  • Feature/Setting: Auto-response templates for FAQ; configure webhook triggers for incoming inquiries.

 3.11. Twilio Conversations API
  • Feature/Setting: Programmable Chat with auto-responder; script custom reply logic for inquiries and booking requests.

 3.12. Google Business Messages
  • Feature/Setting: Dialogflow integration for intent-driven auto-replies when users ask for prices, opening hours, or recommendations.

 3.13. HubSpot Conversations
  • Feature/Setting: Chatflows for website, Messenger, or WhatsApp; configure instant reply bots for lead capture and inquiry handling.

 3.14. Crisp
  • Feature/Setting: Bots Automations; triggers on common question keywords and reply with rich content cards for antique product lines.

 3.15. Sendinblue Conversations
  • Feature/Setting: Chatbot for website/Facebook Messenger; flow customization for product, pricing, location FAQs.

 3.16. Olark
  • Feature/Setting: Automation Rules; send instant answers based on inquiry text or timing.

 3.17. Dialogflow (Google Cloud)
  • Feature/Setting: Natural Language Understanding (NLU); map phrases to intents and connect to website or Facebook Messenger for automated antique product responses.

 3.18. Salesforce Service Cloud
  • Feature/Setting: Einstein Bots; design flows for new inquiries, product info, and appointment scheduling.

 3.19. Zoho SalesIQ
  • Feature/Setting: Chatbot Builder; script automated answers and qualification logic for online and social queries.

 3.20. Landbot
  • Feature/Setting: Visual chatbot builder for web or WhatsApp; configure flows to respond with price, product, or location info when triggered.

 3.21. Sprout Social
  • Feature/Setting: Smart Inbox Auto-Responses; set up context-aware replies triggered by customer messages.

Benefits

 4.1. Reduces manual workload from repetitive inquiry handling.
 4.2. Ensures fast, accurate, and standardized customer communication at all hours.
 4.3. Increases conversion and engagement through instant interaction.
 4.4. Enables collection and analysis of inquiry data for better-targeted marketing and improved customer service.
 4.5. Frees staff to focus on high-value, complex interactions unique to antique furniture sales.