Review request emails post-visit/class

Purpose

1.1. Automate the sending of review request emails immediately after a member attends a fitness class or gym session.
1.2. Automatedly gather client feedback to enhance service, strengthen reputation, and boost word-of-mouth marketing.
1.3. Automator reduces reliance on manual follow-ups and ensures consistent marketing communications.
1.4. Automating review requests facilitates real-time, actionable insights for management and instructors.
1.5. Automation supports continuous improvement and timely social proof for the fitness center.

Trigger Conditions

2.1. Member scans out, checks out, or attendance is marked as completed post-class/session.
2.2. CRM, booking system, or access control system logs class/session completion.
2.3. Automatedly triggered event when digital register status updates to "completed."
2.4. Scheduled daily automation sweep for completed session logs within the past 24 hours.

Platform variants

3.1. Mailchimp
• Feature/Setting: Automate post-visit journeys with “Customer Journeys” and trigger “Completed Class” via API or webhooks.
3.2. SendGrid
• Feature/Setting: Automate transactional review emails using “Automated Emails” and set up triggers via “Event Webhook API.”
3.3. ActiveCampaign
• Feature/Setting: Use “Automations” to trigger review request via API or webhook when attendance is logged.
3.4. Salesforce Marketing Cloud
• Feature/Setting: Automate journeys using “Journey Builder,” API trigger from attendance status update.
3.5. HubSpot
• Feature/Setting: Automate sequences with workflow enrollment triggered via “Custom API Event” for session completion.
3.6. Zoho CRM
• Feature/Setting: Automate follow-ups using “Workflow Rules” triggered by custom attendance field update via API.
3.7. Twilio SendGrid
• Feature/Setting: Automate review requests via “Marketing Campaigns” API, triggered by session exit event.
3.8. Gmail (Google Workspace)
• Feature/Setting: Use “App Script Automation” to automate personalized email when spreadsheet or database detects completed visit.
3.9. Constant Contact
• Feature/Setting: Automate series emails through “Autoresponder” with API trigger for attendance completion.
3.10. Sendinblue (Brevo)
• Feature/Setting: Automate transactional and marketing emails via “Event API” when member attendance logs completed.
3.11. Klaviyo
• Feature/Setting: Automate email series triggered by event ‘Class Attended’ sent through “Track API.”
3.12. Microsoft Power Automate
• Feature/Setting: Automate flow using prebuilt connectors (Outlook, SMTP), scheduling email after status update in Excel or Dynamics.
3.13. Mailjet
• Feature/Setting: Use “Transactional API” to automate personalized review requests, triggered by attendance completion webhook.
3.14. Intercom
• Feature/Setting: “Custom Bots” or “Workflows” automate sending review emails after receiving webhooks from attendance logs.
3.15. Slack (Notification via email app)
• Feature/Setting: Automate Slack-to-email notifications via “Outgoing Webhooks” when class attendance marked completed.
3.16. Pipedrive
• Feature/Setting: “Workflow Automation” sends a review request email after deal updates to ‘attended class’ status by API.
3.17. Freshdesk
• Feature/Setting: “Automations” trigger follow-up for feedback or reviews automatically when ticket/class marked done.
3.18. Amazon SES
• Feature/Setting: Automate emails sent via SES Simple Email Service API after attendance completion event.
3.19. Campaign Monitor
• Feature/Setting: “Journeys” triggered by API or Zapier event for post-session review request automation.
3.20. Keap (Infusionsoft)
• Feature/Setting: “Campaign Builder” automates review request email after booking system passes attended event via API.

Benefits

4.1. Automated email delivery ensures every client receives a review prompt, boosting response rates.
4.2. Automation reduces manual labor and eliminates inconsistencies in follow-ups.
4.3. Automator processes enable targeted timing for optimal feedback collection.
4.4. Automated systems streamline the feedback loop and enhance data-driven decisions.
4.5. Automation allows gyms to scale reputation-building efforts without additional staffing.