Integration with chatbots and live support systems

Purpose

1.1. Automate customer interaction through chatbots and live support for instant query resolution and lead engagement.
1.2. Automate collection of prospect details and support requests 24/7, including booking test drives, providing inventory info, and capturing intent.
1.3. Automated escalation of unresolved issues to human agents to ensure seamless customer support.
1.4. Automating marketing campaigns by triggering messages and offers based on customer behavior on digital platforms.

Trigger Conditions

2.1. Automatedly triggered when a customer lands on dealership website/chat portal.
2.2. Automate on receipt of new chat/SMS/direct message/social message or when user requests more information or support.
2.3. Automatedly fires upon form submission, chatbot keyword entry, or missed live agent response.
2.4. Automator monitors for after-hours contacts to initiate automated follow-ups.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate inbound SMS reply via configured Messaging Service & Webhook URL.
3.2. SendGrid
• Feature/Setting: Automates triggered email or chat via SendGrid Inbound Parse Webhook.
3.3. Zendesk
• Feature/Setting: Automate chat & ticket creation via Support API (POST /api/v2/tickets).
3.4. Intercom
• Feature/Setting: Automates live message workflow via Custom Bots & Web Messenger API endpoint.
3.5. Drift
• Feature/Setting: Trigger automated chat flows using Playbooks and Drift Webhooks.
3.6. Salesforce Service Cloud
• Feature/Setting: Automates case routing via Live Agent REST API.
3.7. Facebook Messenger Platform
• Feature/Setting: Automate bot replies and handoff via Messenger Platform Send API.
3.8. WhatsApp Business API
• Feature/Setting: Automate message responses with Webhooks and interactive templates.
3.9. Webex Teams
• Feature/Setting: Bots automate chat/messaging via /messages API.
3.10. Google Dialogflow
• Feature/Setting: Automate intent detection via DetectIntent API endpoint.
3.11. Microsoft Teams
• Feature/Setting: Automator responds in channels using Bot Framework REST API.
3.12. HubSpot Conversations
• Feature/Setting: Automate workflow triggers and responses in Conversations Inbox API.
3.13. Slack
• Feature/Setting: Automated chat engagement using Events API and slash commands.
3.14. Telegram
• Feature/Setting: Bots automate enquiry handling via Bot API (setWebhook/sendMessage functions).
3.15. LiveChat
• Feature/Setting: Automate responses using Webhook triggers and ChatBot API.
3.16. Freshdesk Messaging
• Feature/Setting: Automate chat routing & responses via REST API and scenario automations.
3.17. Olark
• Feature/Setting: Automates live chat via Webhooks and Automated Greeter settings.
3.18. Genesys Cloud
• Feature/Setting: Automates agent assignment using Web Chat API with transfer triggers.
3.19. Tawk.to
• Feature/Setting: Automator sends automated welcome messages via Triggers settings.
3.20. Viber
• Feature/Setting: Automates conversation handling through Bot API, message event triggers.
3.21. Shopify Chat
• Feature/Setting: Automate product and inventory responses through Shopify Chat API hooks.
3.22. LivePerson
• Feature/Setting: Automates lead capture and chat actions via Messaging Interactions API.

Benefits

4.1. Automating lead capture increases conversion rates and maximizes every website/app visitor.
4.2. Automator provides instant, automated customer support, reducing wait times and improving satisfaction.
4.3. Automated escalation prevents dropped queries and ensures prompt human intervention for complex cases.
4.4. Automation enables 24/7 support, extending dealership engagement beyond office hours.
4.5. Automating personalized responses and promotions enhances customer experience and brand loyalty.
4.6. Automates collection of analytics on customer interactions to inform continuous marketing automation improvements.