Integration with review platforms for automated responses

Purpose

1.1. Automate interactions with customers by integrating review platforms to provide timely, branded, and pre-approved responses.
1.2. Enables restaurants specializing in Piedmontese cuisine to maintain a consistent reputation, improve customer engagement, and increase visibility across review ecosystems.
1.3. Automatedly manages incoming reviews, auto-responds with personalized replies, escalates critical feedback automatically, and automates sentiment analysis for internal reporting.
1.4. Frees staff from repetitive manual tasks, ensuring responses happen even after hours, promoting always-on communication.
1.5. Automates cross-posting of positive reviews to owned marketing channels for broader exposure.

Trigger Conditions

2.1. New review received on integrated platform.
2.2. Specific keyword or rating threshold is reached (e.g., negative sentiment or low stars).
2.3. Scheduled checks for unaddressed reviews.
2.4. Mention of competitor or critical incident in public comments.
2.5. Automatedly detects high-engagement posts for prioritized responses.

Platform Variants

3.1. Google My Business
• API: My Business API Reviews endpoint — automate fetching reviews and automating response posting.
3.2. TripAdvisor
• Feature: Partner API for Review Monitoring — automates review polling and programmatic response delivery.
3.3. Yelp
• API: Yelp Fusion Reviews Endpoint — automate retrieving reviews and automating response synthesis.
3.4. Facebook Pages
• Feature: Graph API /page-id/ratings — automates listening for new reviews and sending auto-responses.
3.5. OpenTable
• Setting: Guest Review API — automate pulling reviews and automating reply tasks.
3.6. Zomato
• API: Reviews endpoint — automates review ingestion and programmable reply automation.
3.7. The Fork
• Feature: API Review Integration — automate bidirectional review-fetching and responses.
3.8. Trustpilot
• API: Business API /reviews — automates monitoring and automatable response posting.
3.9. Google Alerts
• Feature: RSS feed for “restaurant name” + location — automate parsing mentions for indirect reviews and automating outreach.
3.10. Instagram
• Feature: Instagram Graph API /media/comments — automate reading comments as reviews and automating DM responses.
3.11. Twitter/X
• API: Search & Reply endpoint — automates scanning for tagged mentions and automatable personalized replies.
3.12. Foursquare
• API: Venues endpoint /user/tips — automate collecting user “tips” and initiating automated responses.
3.13. Booking.com
• Partner Interface: Review API — automates fetching and automatable post-stay feedback replies.
3.14. Expedia
• Partner Portal: Reviews API — automates collecting reviews and automating responses.
3.15. BookingSync
• API: Reviews endpoint — automates syncing guest feedback and replying through workflow automator.
3.16. Google Sheets
• Feature: Apps Script Triggers — automate logging reviews and status of automated responses.
3.17. Microsoft Teams
• API: Incoming Webhook — automates sending alerts for reviews requiring manual escalation.
3.18. Slack
• API: Incoming Webhooks — automate post notifications for rapid team review-response collaboration.
3.19. Zendesk
• Feature: Ticket API — automate creating tickets for reviews requiring detailed follow-up.
3.20. Mailgun
• API: Email Webhooks — automate notification for reviews needing personalized attention.

Benefits

4.1. Automates timely and consistent responses—ensures brand voice across platforms.
4.2. Automator reduces staff workload and human error in public customer engagement.
4.3. Automated analytics enable data-driven improvements to customer service and marketing.
4.4. Improves online reputation by automating prompt addressal to negative feedback.
4.5. Ensures operational efficiency and 24/7 customer support via automation, essential for competitive Piedmontese restaurants.