Automated review request after service

Purpose

1.1. Automate the process of sending review requests to customers after their service experience at a pho restaurant, streamlining feedback collection and boosting reputation management.
1.2. Automatedly gather guest satisfaction metrics, encourage positive online reviews, and rapidly address service issues.
1.3. Automate follow-ups, increase repeat visits, and systematically feed review data into marketing and CRM systems for analysis.
1.4. Automate attribution of review sources by integrating with online platforms to measure which channel delivers the most responses.
1.5. Set up automation flows for multilingual review requests based on customer preferences and automated scheduling for optimal timing post-visit.

Trigger Conditions

2.1. Automatedly triggered after payment or order closure in POS, booking systems, or mobile apps.
2.2. Optionally triggered by staff marking a service as completed in the restaurant management system.
2.3. Automate responses when loyalty points are issued for a completed visit.
2.4. Triggered when delivery status in partner platforms is marked “delivered”.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate sending SMS via Messaging API; configure webhook to trigger after order status "completed".
3.2. SendGrid
• Feature/Setting: Automate review email delivery; configure Marketing Campaigns API with event-based workflows.
3.3. Mailgun
• Feature/Setting: Automate transactional review emails; use the Messages API with customized templates.
3.4. Mailchimp
• Feature/Setting: Automate post-service email journey; configure Customer Journey “Thank You/Review” sequence.
3.5. ActiveCampaign
• Feature/Setting: Automate email/SMS review asks; set up “Order Complete” trigger in Automations.
3.6. HubSpot
• Feature/Setting: Automate emails via Workflows tool; auto-enroll contacts after order or visit completion.
3.7. Salesforce Marketing Cloud
• Feature/Setting: Automate review requests with Automation Studio and triggered sends.
3.8. Facebook Messenger (Meta API)
• Feature/Setting: Automate message opt-in and broadcast; use Messenger Platform Send API for personalized requests.
3.9. WhatsApp Business API
• Feature/Setting: Automate templated review messages post-visit; configure message triggers via webhook when service is marked done.
3.10. Google Business Messages API
• Feature/Setting: Automate post-interaction messages; send review requests after POS completion event.
3.11. Yelp Fusion API
• Feature/Setting: Automate prompts for Yelp reviews; send tailored review link via email/SMS.
3.12. Zingle
• Feature/Setting: Automate SMS review flows; configure automator rules on guest checkout.
3.13. Zendesk
• Feature/Setting: Automate satisfaction survey delivery; use Triggers/Automations by status = "closed".
3.14. Zoho CRM
• Feature/Setting: Automate review request task upon deal closure; use Workflow Rules and Email Templates.
3.15. Gupshup
• Feature/Setting: Automate WhatsApp/SMS requests via automated Broadcast API.
3.16. Intercom
• Feature/Setting: Automate in-app or email review workflows; configure event-based Series automations.
3.17. Customer.io
• Feature/Setting: Automate post-service messages; set up API event triggers and customer journey automations.
3.18. Klaviyo
• Feature/Setting: Automate flows based on "Order Placed" or "Order Fulfilled" events.
3.19. Slack
• Feature/Setting: Automate reminders to internal staff for manual follow-up; use Incoming Webhooks.
3.20. SurveyMonkey
• Feature/Setting: Automate survey email distributions; configure Automated Collector triggered by API events.
3.21. Typeform
• Feature/Setting: Automate personalized survey invites; connect via API for event-based sends.
3.22. Freshdesk
• Feature/Setting: Automate ticket-closure review surveys with scenario automations.
3.23. Airtable
• Feature/Setting: Automate review request queue management in base; use Automation triggers on new records.
3.24. Pipedrive
• Feature/Setting: Automate email tasks associated with won deals; configure Workflow Automation.
3.25. Google Forms (via Gmail API)
• Feature/Setting: Automate sending customized Google Form links post-service.

Benefits

4.1. Automates guest feedback campaigns, ensuring consistent review requests without manual intervention.
4.2. Increases review response rate by automatedly timing requests after positive customer experiences.
4.3. Automator-driven multi-platform outreach caters to varied guest communication preferences.
4.4. Automates issue detection with negative feedback alerts for timely resolution.
4.5. Frees staff from repetitive follow-up, enabling focus on service improvement.
4.6. Improves marketing ROI by automatedly feeding actionable insights into campaigns.
4.7. Automates reputation growth, influencing customer acquisition and retention through verified reviews.