Marketing & EngagementPurpose
1.2. Automate review aggregation for wholesale hair extension products to streamline sentiment analysis, brand reputation management, and product improvement.
1.3. Enable automated workflows to disseminate collected insights to sales, marketing, and product teams for actionable decision-making.
1.4. Automator handles repetitive review-checking tasks, freeing up human resource allocation for high-value engagement.
Trigger Conditions
2.2. Feedback form submitted via website or landing page.
2.3. Social mention or hashtag related to products detected.
2.4. Automated alerts for negative sentiment or keywords (e.g., "shedding," "tangles").
2.5. Daily or hourly scan intervals set for platforms lacking webhooks.
Platform Variants
3.1. Google Business Profile
• Feature/Setting: Reviews API — automate fetching all new reviews via polling endpoint or webhook.
3.2. Facebook Pages
• Feature/Setting: Graph API / /{page-id}/ratings — automate review data extraction and sentiment tagging.
3.3. Instagram
• Feature/Setting: Graph API / Comments endpoint — automate monitoring for feedback in post and story comments.
3.4. Yelp
• Feature/Setting: Fusion API — automate pulling reviews from business account with OAuth integration.
3.5. Trustpilot
• Feature/Setting: Automated review invitation and REST API — configure scheduled fetches of feedback.
3.6. Amazon Seller Central
• Feature/Setting: Marketplace Web Service (MWS) Reviews API — automate product review sync.
3.7. eBay
• Feature/Setting: Feedback API — automate extraction of buyer feedback and automate reporting.
3.8. Shopify App Store
• Feature/Setting: Product Reviews API — automate fetching app/extension reviews; sync to central dashboard.
3.9. WooCommerce
• Feature/Setting: REST API / Reviews — configure automated review pulls with authentication.
3.10. Google Alerts
• Feature/Setting: Automate search queries for brand or SKU mentions with RSS or email trigger.
3.11. Twitter/X
• Feature/Setting: Twitter API v2 / Mentions — automate detection of mentions, reviews via hashtag scraping.
3.12. LinkedIn
• Feature/Setting: Company Page API — automate detection of feedback on company posts and automatable notifications.
3.13. Capterra
• Feature/Setting: Automated web scraping using scheduled bots, since no official API exists.
3.14. G2
• Feature/Setting: Reviews API — automate import of user feedback about business profile.
3.15. SiteJabber
• Feature/Setting: Business API — automate aggregation of review flows for customer experience analysis.
3.16. Slack
• Feature/Setting: Incoming Webhooks — automate instant notification to dedicated #reviews channel for each new review event.
3.17. Microsoft Teams
• Feature/Setting: Connectors — automate posting parsed reviews to a specific collaborative channel.
3.18. Zendesk
• Feature/Setting: Ticketing API — automate ticket creation for any negative review or urgent feedback.
3.19. HubSpot
• Feature/Setting: Webhooks & Forms API — automate feedback form collection, auto-tag for follow-up.
3.20. Mailchimp
• Feature/Setting: Automation workflows — automate NPS or customer feedback survey follow-ups sent post-purchase.
Benefits
4.2. Automated alerting enables immediate action for negative sentiment, thus managing brand reputation efficiently.
4.3. Automator centralizes all feedback for easy reporting, analytics, and process improvement.
4.4. Automation provides competitive intelligence by tracking reviews across wholesale and retail competitors.
4.5. Automatedly distributes actionable insights across sales, marketing, and product teams for faster response.
4.6. Automating the entire review and feedback loop boosts customer satisfaction and fosters trust, supporting higher retention and wholesale growth.