Marketing & EngagementPurpose
1.2. Automator collects uncompleted booking data, automatically sends multi-channel reminders/offers, and tracks user responses to encourage booking completion.
1.3. Seamlessly integrates with booking systems to automate client re-engagement via SMS, email, push notification, and social messaging.
1.4. Automation reduces manual intervention, enabling teams to focus on core activities while the automator persistently nurtures leads.
Trigger Conditions
2.2. Customer contact info collected before abandonment.
2.3. No duplicate reminders for same abandoned booking within a defined timeframe.
2.4. Optional: Re-trigger based on user inactivity (e.g., no return to site after X hours).
Platform Variants
• Feature/Setting: Use SMS API, automate message dispatch to incomplete reservation phone numbers.
• Sample configuration: Trigger → Fetch abandoned leads → POST /Messages endpoint.
3.2. SendGrid
• Feature/Setting: Automate email reminders with Send Email API; personalize with booking details.
• Sample configuration: Trigger → Prepare content → POST /mail/send.
3.3. Mailchimp
• Feature/Setting: Automate abandoned booking campaigns via Customer Journeys.
• Sample: API trigger → Add tag ‘Abandoned’ → Automate journey send.
3.4. Slack
• Feature/Setting: Automate internal notifications when high-value bookings are abandoned.
• Sample: Trigger → POST /chat.postMessage channel staff.
3.5. ActiveCampaign
• Feature/Setting: Automated follow-up sequences using Automations.
• Sample: API Adds contact → automates Reminder Email path.
3.6. HubSpot
• Feature/Setting: Workflow automation for abandoned booking contacts.
• Sample: Contact property abandoned → enroll in follow-up workflow.
3.7. Salesforce
• Feature/Setting: Automated Task creation for sales to follow up.
• Sample: Record trigger → POST to /services/data/vXX.X/tasks.
3.8. WhatsApp Business API
• Feature/Setting: Automate message via /messages endpoint with custom template.
• Sample: REST API call for WhatsApp reminder automation.
3.9. Facebook Messenger
• Feature/Setting: Automated personalized reminders via Messenger Send API.
• Sample: Trigger → POST /me/messages.
3.10. Google Calendar
• Feature/Setting: Automate event invites to encourage completing booking.
• Sample: API -> Create event with invite to user.
3.11. Microsoft Teams
• Feature/Setting: Automate notifications to reservations team for high-value leads.
• Sample: POST adaptive card to channel.
3.12. Pipedrive
• Feature/Setting: Automate new deal creation for abandoned bookings.
• Sample: API addDeal when trigger fires.
3.13. Zoho CRM
• Feature/Setting: Automatically add or update abandoned booking contacts.
• Sample: API insertRecords/ updateRecords.
3.14. Zendesk
• Feature/Setting: Automated ticket creation for manual follow-up.
• Sample: API createTicket on abandoned trigger.
3.15. Intercom
• Feature/Setting: Automator sends chat follow-ups to re-engage users.
• Sample: Messages API with targeted content.
3.16. Calendly
• Feature/Setting: Auto-send meeting invitations for booking assistance.
• Sample: Schedule event via API, automate email to lead.
3.17. Shopify
• Feature/Setting: Abandoned checkout workflow adapted for court booking.
• Sample: Use webhook for abandoned checkout, automate email/send SMS.
3.18. Klaviyo
• Feature/Setting: Advanced segmentation and personalized flows for automating reminders.
• Sample: Trigger flow on abandoned event.
3.19. Google Sheets
• Feature/Setting: Automate appending abandoned booking info for reporting.
• Sample: API append to Sheet.
3.20. Freshdesk
• Feature/Setting: Automatedly generate support tickets for follow-up to maximize re-engagement.
• Sample: API createTicket.
Benefits
4.2. Reduces front-desk workload through automated reminders and follow-ups.
4.3. Increases overall booking rates by leveraging multi-channel automation platforms.
4.4. Provides actionable analytics on abandonment rates with automator logs.
4.5. Enhances customer experience by automatedly delivering timely, personalized reminders.