Purpose
1. Automate distribution of post-activity feedback surveys to members and guests to assess event satisfaction and collect suggestions for improvement.
2. Ensure timely and recurrent feedback gathering after flight experiences, training sessions, or club events.
3. Streamline data collation and immediate reporting to club management for rapid action and member engagement refinement.
Trigger Conditions
1. Completion of a flight, training session, or club event is logged in the member management system.
2. New member registration or guest participation recorded.
3. Manually scheduled survey batch post-specific events or on recurring intervals.
Platform variants
1. Mailchimp
• Feature/Setting: Automation > Journey Builder, configure 'Event completed' trigger to send survey emails.
2. SurveyMonkey
• Feature/Setting: API v3, use 'Create Collector' and 'Send Survey' endpoints post-event.
3. Google Forms
• Feature/Setting: Google Apps Script, deploy trigger on Sheet update to email survey links.
4. Microsoft Power Automate
• Feature/Setting: MS Forms Connector, automation triggers for scheduled survey dispatch.
5. Twilio SMS
• Feature/Setting: Programmable SMS, REST API to send feedback survey links by SMS post-activity.
6. SendGrid
• Feature/Setting: Marketing Campaigns, API to schedule and email survey links.
7. Zoho Survey
• Feature/Setting: Zoho Flow integration, auto-invite contacts after activity completion.
8. Typeform
• Feature/Setting: Typeform Connect > Zapier, set auto-scheduling for survey sends.
9. Jotform
• Feature/Setting: Webhooks, send surveys triggered by CRM update or event logging.
10. Qualtrics
• Feature/Setting: API Survey Distribution, automate response requests per member activity.
11. HubSpot
• Feature/Setting: Workflows, configure feedback email post-deal or contact property change.
12. ActiveCampaign
• Feature/Setting: Automations, trigger feedback form emails after tagged activities.
13. Slack
• Feature/Setting: Slackbots, send direct survey prompts after event end.
14. Salesforce Marketing Cloud
• Feature/Setting: Journey Builder, auto-survey distribution linked to Member Event object.
15. Intercom
• Feature/Setting: Post-event in-app messaging with survey invitations via Custom Bots.
16. Facebook Messenger
• Feature/Setting: Send API, dispatch survey invitation after user event participation.
17. WhatsApp Business API
• Feature/Setting: Template message post-activity, survey link delivery.
18. AirTable
• Feature/Setting: Automations, trigger survey email upon new event record.
19. Trello
• Feature/Setting: Butler automation, add survey task when event card moved to ‘Completed’.
20. ClickSend
• Feature/Setting: Email/SMS API, send feedback invitations post-scheduled flights.
21. Pabbly Connect
• Feature/Setting: Workflow automation, sequencing CRM event to survey delivery across channels.
22. Monday.com
• Feature/Setting: Automations, schedule survey reminders after board item status changes.
23. Front
• Feature/Setting: Rule Automation, trigger survey after message/conversation closed.
Benefits
1. Consistent, timely engagement and actionable feedback from all participants.
2. Centralized, automated data collection with reduced manual tasks.
3. Swift issue resolution and member satisfaction tracking.
4. Improved efficiency in marketing and member retention strategies.
5. Multi-channel outreach increases survey completion rates.
6. Scalable platform choice to match existing tools and member preferences.
Marketing & Member Engagement