Automated response to online inquiries and bookings

Purpose

1.1. Rapidly deliver tailored responses to customer inquiries and reservation requests via website, email, messaging apps, and online booking forms.
1.2. Maintain brand presence, reduce manual workload, and capture leads swiftly.
1.3. Automatically confirm bookings, answer FAQs, offer menu details, operating hours, and event information.

Trigger Conditions

2.1. Customer submits inquiry or booking through website form, chat widget, email, or social channel.
2.2. Message detected with keywords like “book,” “reserve,” “menu,” or “hours.”
2.3. Integration trigger: webhook receives booking data, or new message arrives in automation-connected channel.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS webhook for inbound keywords; auto-reply configuration; sample: Set webhook to POST incoming SMS to automation endpoint.

3.2. SendGrid
• Feature/Setting: Inbound Parse Webhook; auto-respond using API with booking/FAQ template; sample: Route [email protected] incoming messages.

3.3. Meta Messenger (Facebook)
• Feature/Setting: Webhook for Page messages; Messenger Send API for automated replies.

3.4. WhatsApp Business API
• Feature/Setting: Template messages and auto-reply through POST requests to endpoint with booking reply template.

3.5. Gmail
• Feature/Setting: Gmail API watch for inbox; send draft and reply automatically when certain subjects arrive (e.g., “Reservation”).

3.6. Outlook/Office365
• Feature/Setting: Graph API webhooks to monitor and auto-reply to emails.

3.7. Google Forms
• Feature/Setting: On form-submit trigger via webhook; send confirmation email with menu and contact info.

3.8. Typeform
• Feature/Setting: Webhook integration to trigger automated response with entry data.

3.9. Wix
• Feature/Setting: Wix Automations; set autoresponse for contact or booking forms.

3.10. WordPress (Gravity Forms)
• Feature/Setting: Zapier/Webhook add-on; auto-email reply with reservation details.

3.11. Shopify Contact/Booking Forms
• Feature/Setting: Use Shopify Flow or webhook to trigger email confirmation and info.

3.12. Squarespace
• Feature/Setting: Form submission action; auto-email responder setup.

3.13. OpenTable
• Feature/Setting: Webhooks or API reservation event; reply with confirmation and upsell options.

3.14. TripAdvisor Messaging
• Feature/Setting: Automated message responder via API integration, send booking confirmation.

3.15. Google My Business Messaging
• Feature/Setting: Automated reply rules set through API whenever message received.

3.16. Slack
• Feature/Setting: Incoming messages to business channel; auto-reply with instructions or booking info.

3.17. Telegram Bot
• Feature/Setting: Set command and webhook handler for /book; send menu or reservation reply via Bot API.

3.18. Viber
• Feature/Setting: Callback API for new messages; auto-response with reservation details.

3.19. Zendesk
• Feature/Setting: Trigger auto-ticket reply when inbound inquiry received; template for reservation.

3.20. Freshdesk
• Feature/Setting: Automations rule: detect keywords, send canned response with menu or reservation info.

3.21. HubSpot
• Feature/Setting: Workflow automation on form submit/contact creation; auto-response with reservation confirmation.

3.22. Mailchimp
• Feature/Setting: Signup form autoresponder, send promo/menu after inquiry submission.

3.23. Intercom
• Feature/Setting: Chatbot workflow for incoming website messages; instant booking confirmation.

Benefits

4.1. Consistently deliver immediate, accurate replies at scale.
4.2. Reduce staff time on repetitive tasks while capturing all inbound leads.
4.3. Enhance customer satisfaction and increase completed bookings.
4.4. Ability to handoff to live staff for complex requests instantly.
4.5. Gather customer preference data to personalize marketing.