Collection and curation of user-generated content

Purpose

1.1. Collect, filter, and showcase user-generated content (UGC) such as reviews, photos, comments, and tags from online platforms to promote Andalusian cuisine, engage customers, and strengthen the restaurant's brand presence.
1.2. Automate the identification and aggregation of positive feedback, visual assets, and testimonials for marketing use.
1.3. Curate and repurpose UGC to populate the restaurant's website, social feeds, email newsletters, and digital signage.

Trigger Conditions

2.1. A customer mentions the restaurant on social media (Instagram, Facebook, X, TikTok, TripAdvisor, Google Reviews).
2.2. A new review or photo tagged with specific keywords or restaurant location is posted online.
2.3. Receipt of feedback forms, emails, or SMS with attached content.
2.4. New check-ins or location-based mentions on map services.
2.5. Direct uploads via a web portal or mobile app.

Platform Variants

3.1. Instagram
- Feature/Setting: Graph API / Webhooks to track new mentions, hashtags, or media posted at location.
3.2. Facebook
- Feature/Setting: Graph API to collect page reviews, visitor posts, and photo tags.
3.3. Twitter (X)
- Feature/Setting: API v2 – filtered stream for hashtag, location, and mention tracking.
3.4. TikTok
- Feature/Setting: TikTok for Developers API – query for hashtagged content and mentions.
3.5. TripAdvisor
- Feature/Setting: API to fetch latest reviews and media uploads for the business listing.
3.6. Google Maps & Google My Business
- Feature/Setting: My Business API – collect new reviews and user-uploaded photos.
3.7. Yelp
- Feature/Setting: Fusion API – aggregate new reviews and user images.
3.8. WhatsApp
- Feature/Setting: WhatsApp Business API to capture submitted media content or comments.
3.9. Telegram
- Feature/Setting: Telegram Bot API – receive photos and messages by users in chat groups or direct chat.
3.10. Slack
- Feature/Setting: Incoming Webhooks/Events API for employee or guest submissions.
3.11. Disqus
- Feature/Setting: API to retrieve new comments and discussion threads referencing the restaurant.
3.12. Reddit
- Feature/Setting: Reddit API – monitor subreddit threads and new user posts about the business.
3.13. YouTube
- Feature/Setting: Data API – fetch comments and videos tagged with business/location keywords.
3.14. Email Submission (Gmail/Outlook)
- Feature/Setting: API to monitor mailbox for incoming messages with images or feedback forms.
3.15. SMS Gateways (Twilio/Vonage)
- Feature/Setting: SMS API webhook – receive image/text replies to a campaign number.
3.16. Google Forms
- Feature/Setting: Forms API – collect new responses with attached content.
3.17. Web Portal Uploads
- Feature/Setting: Backend API endpoint – secure file/image upload and metadata validation.
3.18. Dropbox
- Feature/Setting: API – monitor dedicated folder for new image submissions.
3.19. Pinterest
- Feature/Setting: API – track new pins tied to restaurant/location keywords.
3.20. LinkedIn
- Feature/Setting: API – capture company page mentions and user posts with media.

Benefits

4.1. Enables hands-off aggregation and selection of authentic guest experiences for marketing use.
4.2. Boosts engagement and social proof by showcasing real customer stories.
4.3. Reduces staff hours required for monitoring and content management.
4.4. Creates a dynamic and regularly updated online presence supporting SEO and brand trust.
4.5. Fosters customer loyalty by acknowledging contributors and encouraging repeat sharing.