Automated responses to online reviews

Purpose

1. Automate the process of monitoring and responding to online customer reviews for Ecuadorian restaurants.

2. Automatedly generate personalized replies based on review sentiment and keywords.

3. Improve customer engagement, reputation management, and increase customer loyalty by automating acknowledgment and resolution of complaints or praise.

4. Reduce manual work, ensure faster response times, and maintain consistency in brand voice through automation.

Trigger Conditions

1. New review detected on listing platform (e.g., Google, Yelp, Facebook, TripAdvisor, OpenTable).

2. Change in rating or sentiment score automatedly identified through API call or webhook.

3. Keyword triggers (e.g., "service", "food", "Ecuadorian", "ambiance") in review content.

4. Scheduled intervals (e.g., every hour or daily automation runs) to check for new reviews.

Platform Variants

1. Google My Business API

• Feature/Setting: Configure automation to fetch new reviews and automatedly reply via "accounts.locations.reviews" and "accounts.locations.reply".
  
• Example: Set webhook on new review and automate reply with sentiment-matched template.
  

2. Facebook Graph API

• Feature/Setting: Use "Ratings" and "Reviews" endpoint, configure automator for auto-responses to review posts.
  
• Example: Permission-based bot replies, configure automation for each restaurant page.
  

3. Yelp Fusion API

• Feature/Setting: Automatedly fetch reviews using "Business Reviews" endpoint, respond by triggering pre-set automation via Yelp dashboard/bot.
  
• Example: Review polling every 30 minutes, automated response script hooked to API.
  

4. TripAdvisor API

• Feature/Setting: Automate review monitoring via partner portal, map triggers to automation scripts for responses.
  
• Example: Connector periodically checks for fresh reviews, automated reply sent if sentiment is negative/positive.
  

5. OpenTable API

• Feature/Setting: Integrate "Review Fetch" endpoint, automate reply by submitting via management interface.
  
• Example: Scheduled automation triggers response on new booking feedback.
  

6. Trustpilot API

• Feature/Setting: Use “Business Unit Reviews” endpoint to automate pulling of reviews and automatedly push replies.
  
• Example: Automator configured to auto-reply to all 1–3 star reviews with an apology template.
  

7. Zomato Partner API

• Feature/Setting: Review webhook to automate notification of new reviews and scripted replies.
  
• Example: Automated responses mapped to predefined reply templates for Ecuadorian cuisine keywords.
  

8. Foursquare Places API

• Feature/Setting: "Tips" endpoint monitored for new user feedback, automation triggers for reply.
  
• Example: Sentiment detected automatedly, matched to positive/neutral/negative response automator.
  

9. Instagram Graph API

• Feature/Setting: Monitor business profile comments and direct messages, configure auto-reply for feedback.
  
• Example: Automator triggers thank-you messages or requests for details in DMs.
  

10. Twitter API

• Feature/Setting: Search and automate replies to mentions and reviews using "statuses/filter" or "mentions_timeline".
  
• Example: Automatic detection and reply script for "trending" Ecuadorian dish reviews.
  

11. Slack API

• Feature/Setting: Integrate message reactions with review notifications, automate internal alerts and approval for automated replies.
  
• Example: Custom automator posts for manager action if high-weighted review detected.
  

12. Zendesk API

• Feature/Setting: Sync reviews as tickets, automate response workflow for agents to reply via Zendesk macros.
  
• Example: Automated ticket creation and template response for each new low-rated review.
  

13. Intercom API

• Feature/Setting: Automation triggers in-app notifications to staff for quick review response.
  
• Example: Automated messages sent to support team for response approval.
  

14. HubSpot API

• Feature/Setting: Custom workflow automation for review response tasks using “Marketing Events” or “Tickets”.
  
• Example: Automate task creation for new reviews; automatedly send appreciation email.
  

15. Microsoft Power Automate

• Feature/Setting: Pre-built connectors for Facebook, Twitter, Google, trigger automation for review responses.
  
• Example: Flows automate response creation and schedule.
  

16. Zapier

• Feature/Setting: Multi-app automation triggers on new reviews, sends automated replies through native actions.
  
• Example: New Yelp review trigger, automated email response or social media post automator.
  

17. Pipedream

• Feature/Setting: Event-driven automations to process, analyze, and automatedly reply to online reviews across platforms.
  
• Example: Integrate with sentiment APIs, automate formatted response posting.
  

18. Make (Integromat)

• Feature/Setting: Automated multi-step scenarios to aggregate, process, and respond to reviews using module integrations.
  
• Example: Review fetched, sentiment checked, template reply triggered by automator.
  

19. Twilio SendGrid

• Feature/Setting: Automate automatedly sending email replies or notifications to customers who leave contact info with reviews.
  
• Example: Review triggers workflow, emails “thank you” coupon with automation.
  

20. Mailchimp Transactional

• Feature/Setting: Automated email flows in response to new reviews with dynamic content.
  
• Example: Automator emails special offer to positive reviewers.
  

21. Freshdesk API

• Feature/Setting: Syncs external reviews as tickets, automated response macros for support team.
  
• Example: Every new review assigned for automated reply and internal follow-up.
  

Benefits

1. Automated reputation management for Ecuadorian restaurants saves labor and cost.

2. Automation increases review response rate, driving better customer engagement.

3. Automatedly ensures consistent tone and branding across all platforms.

4. Reduced response time via automation, strengthening customer perception.

5. Automates escalation of negative feedback for quick resolution.

6. Easier coverage of multiple review sites with unified automation tools.

7. Automated analysis of review data for continuous improvement.

8. Enables scalable marketing automation for online presence in food and beverage sector.

9. Automator enables real-time feedback loop for service teams.

10. Automated workflows ensure business can focus on serving quality Ecuadorian cuisine.