Automated surveys to measure member satisfaction

Purpose

1.1. Monitor member satisfaction, identify issues early, collect actionable feedback, and improve club services, retention, and community engagement for the Aikido club.
1.2. Foster a feedback-driven culture by automating survey distribution post-class/events or on a routine schedule for continuous improvement.
1.3. Enable data-backed decisions in marketing, outreach, and member experience optimisation.

Trigger Conditions

2.1. Post-class attendance in the club management system.
2.2. After member renewal, joining, or exit.
2.3. Scheduled intervals (weekly, monthly, quarterly).
2.4. Event or seminar completion.
2.5. Manual admin initiation for targeted campaigns.

Platform Variants

3.1. Typeform
• Feature/Setting: Use Responses API, generate survey URL via Hidden Fields for personalized tracking.
3.2. Google Forms
• Feature/Setting: Pre-populate fields via URL parameters, use Forms API for automated sending and results retrieval.
3.3. SurveyMonkey
• Feature/Setting: Collect survey links via Collectors API, fetch responses automatically via SurveyMonkey API.
3.4. Microsoft Forms
• Feature/Setting: Use Microsoft Graph API, trigger on form submission or scheduled send via email/Teams.
3.5. Zoho Survey
• Feature/Setting: Setup automated invitations via Zoho Survey API, integrate with Zoho CRM for segmentation.
3.6. Jotform
• Feature/Setting: Use Jotform API to distribute surveys, query completed responses programmatically.
3.7. HubSpot
• Feature/Setting: Use Survey Tool, automate via Workflow API to send post-event surveys.
3.8. Mailchimp
• Feature/Setting: Automate survey link distribution to segmented lists via Campaigns API.
3.9. Twilio SMS
• Feature/Setting: Trigger SMS with survey link or direct questions via Twilio Programmable Messaging API.
3.10. SendGrid
• Feature/Setting: Distribute surveys by email using Dynamic Templates and Single Send API.
3.11. Slack
• Feature/Setting: Post survey notifications or links in Aikido club channels via Slack Incoming Webhooks or Workflow Builder.
3.12. Discord
• Feature/Setting: Use Discord Bots or Webhooks for DM survey links or posts in community channels.
3.13. Airtable
• Feature/Setting: Store survey data, automate survey creation/invite via Airtable API and Automations.
3.14. Salesforce
• Feature/Setting: Setup Feedback objects, automate survey distribution via Salesforce Flow and Surveys API.
3.15. Monday.com
• Feature/Setting: Trigger updates & collect responses via Monday.com API, schedule notifications with survey links.
3.16. WhatsApp (via Twilio)
• Feature/Setting: Send WhatsApp messages with survey links using Twilio API.
3.17. Facebook Messenger
• Feature/Setting: Engage members using Messenger Bots with survey flows via Facebook Messenger API.
3.18. Constant Contact
• Feature/Setting: Use Campaign API for automated survey invitations and reminders.
3.19. Intercom
• Feature/Setting: Trigger in-app or email surveys post-interaction via Intercom API.
3.20. Zendesk
• Feature/Setting: Send satisfaction surveys after support tickets close via Zendesk Triggers and Satisfaction Ratings API.
3.21. Qualtrics
• Feature/Setting: Automate survey distribution and collect data via Qualtrics API with event-based triggers.
3.22. Klaviyo
• Feature/Setting: Use Flows and API to deliver post-event/member journey surveys via SMS or email.

Benefits

4.1. Real-time member satisfaction insights drive rapid improvement actions.
4.2. Time and human effort saved with zero manual survey administration.
4.3. Increased member engagement and retention by demonstrating responsiveness.
4.4. Data-driven marketing and outreach strategy adjustment based on verified feedback.
4.5. Track trends, compare satisfaction before/after club initiatives, and demonstrate value to stakeholders.